Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Appointment coordinator
Gradd
Band 3
Contract
Parhaol
Oriau
  • Llawnamser
  • Rhan-amser
37.5 awr yr wythnos (9-5)
Cyfeirnod y swydd
273-DC-1075-A
Cyflogwr
Moorfields Eye Hospital NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Kemp House
Tref
London
Cyflog
£27,948 - £29,468 Per Annum, Including HCAS
Cyfnod cyflog
Yn flynyddol
Yn cau
22/05/2024 23:59

Teitl cyflogwr

Moorfields Eye Hospital NHS Foundation Trust logo

Appointment Co-ordinator /Call Handler

Band 3

 

Moorfields - A global leader in Ophthalmology

We are Moorfields Eye Hospital NHS Foundation Trust.  Founded in 1804, Moorfields Eye Hospital is a world-class centre of excellence for eye health services, ophthalmic research, and education.

With more than 2,300 staff we are proud to be supported by one of the most diverse workforces in the NHS.  Every year we treat more than 700,000 patients at City Road in central London and at our 22 satellites sites, and, in partnership with the UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre we lead one of the most impactful ophthalmic research programmes in the world.

We train many of the leading eye care clinicians in the UK and internationally and have a global reputation for quality and professionalism in ophthalmic care. In addition, we also operate commercial divisions that provide care to private patients in both London and the Middle East. 

This is an exciting time to join Moorfields.  The pandemic fast-tracked a huge amount of innovation which is changing the way we work and deliver care.  Construction is under way on Oriel, our new eye care, research, and education centre being built in Camden.   The new centre will be flexible and modern, enabling us to bring together healthcare, eye research and education under one roof for the first time.

If you want to be part delivering world class eye health services and you share our values: excellence, equity, and kindness, then we would love to hear from you!

Trosolwg o'r swydd

Our main focus is the treatment and care of NHS patients with a wide range of eye problems, from common complaints to rare conditions that require treatment not available elsewhere in the UK. The volume and variety of conditions treated by our clinicians means that they have a unique range of skills and knowledge.

To work in the contact centre to provide booking service to patients making outpatient appointment, registering referrals, agreeing appointments with patients and ensuring information is recorded accurately on the relevant systems.

 

Prif ddyletswyddau'r swydd

To register patients on the Patient Administration System

To undertake booking of appointments in accordance with procedures, discussing with all patients a choice of date and time.

To check all referral letters that are received in the Department. Ensure that the outpatient registration is entered on the Patient Administration System and the referral letter is forwarded to the relevant service within the agreed time frame.

To cancel and rebook patient appointments, following the guidelines issued by the relevant service.

Gweithio i'n sefydliad

At Moorfields, we provide more than just an excellent career and great colleagues to work with.  We also offer:

  • Salary including High-Cost Area Supplement
  • Opportunity to join the NHS Pension Scheme
  • Free 24/7 independent counselling service
  • Learning and development opportunities
  • Easy and quick transport links
  • A range of attractive benefits and discounts
  • Access to Blue Light Card and other NHS Discount Schemes
  • Free Pilates classes
  • Full support and training to develop your skills
  • Flexible working friendly organisation

And so much more!  To see the full range of benefits we offer please see our Moorfields benefits document.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

The post holder will be a member of the trust’s Booking & Contact Centre team reporting to the Contact Centre Manager. You will be required to work closely with:

  • Consultant surgeons and their teams
  • Lead nurses
  • Administrators
  • Medical secretaries
  • Assistant General Manager for Booking and Access
  • Other operational management colleagues

To manage the first appointment bookings for designated services, providing a professional, comprehensive and efficient service to the Trust’s outpatient clinics based at City Road and its associated satellite units.

To manage all GP referrals through the e-Referral System.

To promote a positive image of the Trust’s outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.

To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
To ensure adherence to the Trust’s Access Policy at all times.

To work as part of a large administrative team and provide cross- cover as and when required. 

Manyleb y person

Education / Qualifications

Meini prawf hanfodol
  • Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications. Evidence of continuing education and development
  • Ablility to work independently and take responsibility for day to day workload
  • Excellent oral and written communication and interpersonal skills

Knowledge/Skills/abilities

Meini prawf hanfodol
  • Administrative experience
  • Understanding of the challenges of implementing healthcare technology
  • MS Office IT software packages (eg MS Excel, Word).

Experience

Meini prawf hanfodol
  • Experience of effectively supervising a team Experience of working in a multi-disciplinary team Experience of working in a busy and demanding customer facing role Administrative experience Awareness of NHS performance targets
  • Ablility to work independently and take responsibility for day to day workload
  • Two years Administrative experience,Experience of working in a busy and demanding customer facing role

Bathodynnau ardystio / achredu cyflogwyr

Capital Nurse, LondonVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peoplePathway to excellenceCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident committedArmed Forces Covenant

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Brenda Howard
Teitl y swydd
Contact Centre Manager
Cyfeiriad ebost
[email protected]
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg