Job summary
- Main area
- Payroll
- Grade
- NHS AfC: Band 6
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 273-DC-7497466
- Employer
- Moorfields Eye Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Kemp House, 162 City Road
- Town
- London
- Salary
- £46,419 - £55,046 per annum incl HCAS pro rata for part time
- Salary period
- Yearly
- Closing
- 05/10/2025 23:59
Employer heading
Payroll Liaison Officer
NHS AfC: Band 6
YOU MAKE US MORE
Join Moorfields Eye Hospital NHS Foundation Trust
At Moorfields, people’s sight matters—and so do the people who make it possible.
For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.
And we’re just getting started.
Construction is well underway on our groundbreaking new centre in Camden, a joint initiative between Moorfields Eye Hospital, UCL Institute of Ophthalmology and Moorfields Eye Charity This modern, flexible facility will bring together eye care, research, and education under one roof—enabling transformative innovation and collaboration like never before.
Could you be part of this future? Make us more.
Job overview
Make a difference where it matters most.
At Moorfields Eye Hospital, we believe that looking after our staff is just as important as looking after our patients. We are seeking a skilled and motivated Payroll Liaison Officer to ensure payroll runs smoothly and accurately across the Trust, directly supporting the experience of our dedicated staff.
We are looking for an experienced payroll advisor who is used to working with complex pay queries and prides themselves on providing an excellent level of customer service.
As the Payroll Liaison Officer, you will be the main point of contact between Moorfields and our external payroll provider (SBS) playing a vital role in ensuring timely and accurate payments for our staff, troubleshooting complex payroll issues, and leading process improvements to enhance payroll accuracy and efficiency.
This is a part time role (22.5hrs) to support our existing payroll liaison officer. There is a degree of flexibility on when the hours can be worked within the week as long as there is consistent support for any incoming payroll queries.
Main duties of the job
As the Payroll Liaison Officer, you will be the main point of contact between Moorfields and our external payroll provider (SBS) playing a vital role in ensuring timely and accurate payments for our staff, troubleshooting complex payroll issues, and leading process improvements to enhance payroll accuracy and efficiency.
As a key member of the team, you will work closely with HR, Finance, and operational teams, supporting everything from system administration (ESR, HealthRoster) to overpayment investigations, payroll analytics, and reporting. This is a hands-on role with real impact—ensuring our staff are paid correctly and on time, every time.
We are looking for someone who:
Has substantial experience working with NHS payroll systems, ESR, and outsourced payroll providers.
Brings expert knowledge of payroll procedures, NHS terms and conditions, and payroll legislation (PAYE, NI, SSP, SMP, etc.).
Has strong IT skills, particularly with ESR systems and advanced Excel (pivot tables, macros, conditional formatting).
Can analyse data, solve problems effectively, and communicate complex information clearly to diverse audiences.
Is highly organised, accurate, and thrives under pressure while meeting deadlines.
Working for our organisation
What’s in it for You?
At Moorfields, we invest in you—your growth, your wellbeing, your future.
You’ll join a flexible, supportive organisation offering:
• Competitive salary (including high-cost area supplement)
• Membership of the NHS Pension Scheme
• 24/7 independent counselling support
• Career-long learning and development opportunities
• Excellent transport connections
• Access to NHS and Blue Light discount schemes
• Free Pilates classes
• Full support and training to develop your skills
And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.
Detailed job description and main responsibilities
Please refer to the job description and personal specification for a full list of responsibilities of the role.
Person specification
Qualifications
Essential criteria
- Educated to degree/post graduate diploma or equivalent work experience.
Desirable criteria
- IPPM qualified or equivalent knowledge and experience
Experience
Essential criteria
- Substantial experience of working with an NHS payroll system and ESR
- Expert knowledge of payroll/HR systems preferably in the NHS or an outsourced provider to the NHS
- Experience of dealing with external/outsourced payroll providers.
- • Good working knowledge of payroll statutory requirements including PAYE NI contributions SMP SSP and Student loan repayments
Skills and Abilities
Essential criteria
- Expert knowledge of payroll procedures and processes
- Understanding of Public sector and Defined contribution pension schemes including auto enrolment rules.
- Ability to communicate effectively with tact and diplomacy often with staff and/or staff relatives in sensitive or distressing circumstances including face to-face, via e-mail, over the telephone and in writing.
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Bex Hurrell
- Job title
- Head of People Analytics & Systems
- Email address
- [email protected]
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