Job summary
- Main area
- Cardiology
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Mon-Fri (09:00-17:00))
- Job ref
- 391-RFL-8134185
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Free Hospital
- Town
- London
- Salary
- £38,488 - £46,852 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 09/08/2026 23:59
Employer heading
Band 5 Clinical Pathway Manager
NHS AfC: Band 5
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.
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Royal Free London NHS Foundation Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.
Job overview
To lead a team of Band 4 Patient pathway navigators and be responsible for the smooth running of the patient's Cardiology journey from referral to discharge from Trust care by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs. Ensuring the RTT performance meets the monthly KPI, by implementing new ways of working and managing the performance and process of the Cardiology team.
Main duties of the job
The Cardiology service is looking for a dynamic and resilient clinical pathway manager to join our team. This is a pivotal role within the team and will be supported by the Service Manager. You would be responsible for maintaining service delivery and improvement within the department.
Be able to support, lead, and manage staff members
Be proactive, enthusiastic, and resilient
Be able to lead in improving processes
Be able to build collaborative working relationships with clinicians
A primary focus will be RTT managing an allocated workload as well as managing the administrative team. The successful candidate will be based at our Royal Free Site.
The successful candidate will be expected to act with autonomy for the day to day management and supervision of the administration staff to ensure an excellent level of customer service. They will be required to demonstrate the Trust values, the responsibilities of the job description and person specification and in particular have experience of line managing staff, working with various staff groups and excellent communication & organisational skills.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Royal Free World Class Values
Essential criteria
- Demonstrable ability to meet the Trust Royal Free Values
Education and Professional Qualifications
Essential criteria
- Diploma level qualification or equivalent experience.
- English and Maths at GCSE level or equivalent.
- Customer Services attendance certificate
- Strong working knowledge and proficient in the use of Outlook package – Power point, Excel, Microsoft Word as well as Access, email, Internet.
- Courses / further study attended to demonstrate evidence of personal development.
- Knowledge of Cerner
- Knowledge of medical terminology.
Desirable criteria
- RSA 2 or RSA 3 word processing/typing or qualifications equivalent experience.
- Knowledge of medical terminology.Courses / further study attended to demonstrate evidence of personal development.
Experience
Essential criteria
- Previous experience of working with the public and/or patients in a healthcare environment.
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of managing staff & a Team
- Previous administrative and organisational
- Experience of dealing with non-routine and complex problems
- Experience with Managing a services PTL to avoid breaches and meet performance demands
Desirable criteria
- Data analysis and reporting
- Patient-centred service delivery
Skills and aptitudes
Essential criteria
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding patient confidentiality
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning and development
- Ability to use databases & Review and present data
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
Personal qualities and attributes
Essential criteria
- Ability to maintain excellent communication attributes channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
- Ability to work flexibly to accommodate peaks and troughs of activity
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
- Reliability – good time keeping
- Ability to maintain excellent communication channels and good customer services
- Ability to work under pressure and use own initiative
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Chloe Rogers
- Job title
- Service Manager
- Email address
- [email protected]
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