Job summary
- Main area
- Urology
- Grade
- Band 4
- Contract
- Fixed term: 6 months (Monday to Friday 9 - 5)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 391-RFL-7728871
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Free
- Town
- London
- Salary
- £33,094 - £36,195 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 10/02/2026 23:59
Employer heading
Band 4 Patient Pathway Navigator
Band 4
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Job overview
We are looking for an individual to join the Urology Department to manage and maintain general urology and elective pathways, including but not limited to; RTT Validation, within a large cancer/benign service, working with the Urology admin team to better the performance of our service. The successful applicant will have specific responsibility for our Urology diagnostic pathways and will also need to demonstrate flexibility to support other Urology sub specialities as required.
Main duties of the job
An opportunity has arisen for a full time Diagnostic Urology Pathway Navigator to join the Urology department.
We are looking for a positive and motivated person with an eye for detail to join our team.
The successful candidate is required to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have:
· Previous experience of working with the public and/or patients in a healthcare environment
Experience of interacting with staff at all levels
Previous administrative and organisational experience
Experience of managing and prioritising own workload and working to deadlines
Experience of dealing with non-routine and complex problems
If you believe you meet the criteria of the person specification and would like to join our team at this time, we would be interested in receiving your application.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
For further details / informal visits contact:
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Education and Professional Qualifications
Essential criteria
- English and maths GCSE level or equivalent
Desirable criteria
- Evidence of personal development
- Knowledge of medical terminology
Experience
Essential criteria
- Experience of interaction with staff at all levels of an organisation
- Experience of managing complex administrative processes
- Experience of dealing with non-routine and complex problems
- Experience of working effectively in a high pressure environment
- Experience of managing rapidly changing and competing demands
- Experience of managing and prioritising own workload and working to deadlines
- Experience communicating effectively via email and telephone
Desirable criteria
- Experience working in a healthcare setting or with patients/carers
- Experience of service development or improvement
- Experience of NHS waiting list targets – including referral to treatment time
Skills and aptitudes
Essential criteria
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding patient confidentiality
- Ability to use databases and manipulate and share information with colleagues accurately and clearly
- Ability to prioritise workloads according to patient safety and deadlines
- Ability to confidently interact and share knowledge with staff at all levels, showing compassion and kindness at all times
- Ability to learn and assimilate information quickly
- Ability to adapt to rapidly changing priorities and manage high pressure situations
- Knowledge of NHS Waiting Time Targets and KPIs – including referral to treatment time, DM01 and cancer waiting time targets
- Ability to problem solve and support colleagues to work through issues they may encounter
Desirable criteria
- Proof of continuous learning and development
- Knowledge of Trust IT Systems – PACS, Cerner and Dictation Services
Personal attributes
Essential criteria
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking and the ability to problem solve quickly.
- Able to work effectively in a team
- Good time management and organisation skills
- Able to support colleagues and patients
- Exemplify the Trust values
Documents to download
Further details / informal visits contact
- Name
- Samantha Jackson
- Job title
- Clinical pathway manager
- Email address
- [email protected]
- Telephone number
- 020 7794 0500
- Additional information
Can be contacted on above
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