Job summary
- Main area
- Outpatient Pharmacy Technician
- Grade
- RFL Group Terms and Conditions Grade D
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 391-RFL-8276952
- Employer
- Royal Free London Pharmacy
- Employer type
- Private Sector
- Site
- Royal Free Hospital
- Town
- London
- Salary
- £34,960 - £37,402 per annum all inclusive
- Salary period
- Yearly
- Closing
- 13/10/2026 23:59
Employer heading
Band 4 Outpatient Pharmacy Trainee Pharmacy Technician (PTPT)
RFL Group Terms and Conditions Grade D
Royal Free London Pharmacy is a wholly owned subsidiary of Royal Free London NHS Foundation Trust and works in partnership with the trust to create and maintain environments that support and promote good clinical outcomes, enhance the patient experience and enable staff to deliver world class care.
The Royal Free London NHS Foundation Trust, our “parent” Trust, is one of the biggest NHS Trusts in the UK, delivering care to more than 2 million people a year through our 4 main hospital sites Barnet, Chase Farm, Royal Free and North Middlesex Hospital.
The Trusts mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.
We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.
Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.
Royal Free London Pharmacy is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.
If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate action where necessary.
We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website.
Applicants can refer to the Fraud Act 2006 for further information: https://www.legislation.gov.uk/ukpga/2006/35/contents
Click on the logo below to see the video of the Royal Free London NHS Foundation Trust values
Job overview
You must either be a registered pharmacy technician or open to being enrolled and working towards to NVQ level 3 training.
Applications are welcome from all sectors of pharmacy practice, including community, primary care, industry and academia however hospital experience is desirable. All eligible candidates will be offered NVQ 3 Pharmacy Technician course and ACPT course once their NVQ level 3 training is complete.
This is a full time post and is not subject to NHS AFC terms and conditions. Informal enquiries about the post are very welcome.
Main duties of the job
Engender a “customer first” culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.
Ensure that strong relationships are built with our customers in order to understand their needs to deliver customer satisfaction.
To liaise with other healthcare professionals to assist in the continuity of patient care across primary and secondary sectors.
Support the Pharmacist to conduct regular customer and stakeholder surveys to measure satisfaction.
Work with the Pharmacist on implementing customer service improvement plans in conjunction with the pharmacy team.
To assist in dealing with customer complaints promptly and efficiently in line with the company complaints procedure.
To provide advice on leading a healthy lifestyle.
To work under the supervision of pharmacist and respond to symptoms described by customers and recommend suitable products and provide advice on their correct use including sale of over-the-counter (OTC) and Pharmacy only medicines. To deliver a high quality and comprehensive medicines counselling service to patients on all aspects of their pharmaceutical care including specialist and unlicensed drugs. To overcome communication barriers through the use of interpreters or other forms of communication.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
Please see the attached Job Description document which will provide a more detailed description of role and main responsibilities.
Person specification
Royal Free shared commitments
Essential criteria
- Demonstrable ability to meet the Trust shared commitments.
Qualifications
Essential criteria
- NVQ Level 2
Experience
Essential criteria
- Pharmacy experience, including dispensing, OTC sales and patient counselling
- Demonstrate ability to dispense accurately
- Demonstrate ability to counsel and give advice to patients/carers on medication
- Experience of working in an NHS hospital environment
- Experience/knowledge of the principles of stock control
- Computer literate including Microsoft software products
Desirable criteria
- Supervision of PTPTs in dispensary
- Experience in stock management
- Experience of working in an NHS environment
- Previous assessable experience/understanding of JAC Pharmacy computer system
- Computer literate including Microsoft software products
Skills
Essential criteria
- Computer literate
- Good written English
- Good communications skills
- Ability to complete any required documentation correctly
- Demonstrable knowledge of setting up procedure
- Demonstrated ability to meet set deadlines
Desirable criteria
- Demonstration of management and leadership skills through experience
- Demonstrated attention to detail
Personal Qualities & attributes
Essential criteria
- Excellent written, verbal and interpersonal skills (with patients and staff of all levels)
- To be able to show own motivation and how to motivate others
- Honest, reliable and well organised
Others
Essential criteria
- Able to participate in weekend, bank holiday and flexible duty rotas if needed.
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- James Sodunke
- Job title
- Dispensary Manager
- Email address
- [email protected]
- Telephone number
- 02074338811
- Additional information
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