Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 334-NCL-6832402-TA
- Employer
- South London and Maudsley NHS Foundation Trust
- Employer type
- NHS
- Site
- Maudsley Hospital, Clinical Treatment Centre CTC
- Town
- London
- Salary
- £35,964 - £43,780 Pro rata per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 28/07/2025 23:59
Employer heading
Senior Administrator
NHS AfC: Band 5
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
WE RESERVE THE RIGHT TO CLOSE THIS VACANCY EARLY IF WE RECEIVE SUFFICIENT APPLICATIONS FOR THE ROLE.
The post holder will be responsible for providing a proactive, comprehensive administrative and secretarial service to Mental Health and Learning Disability (MHLD) Team in Lambeth, as well as across the other three MHLD Services (Lewisham, Southwark, Croydon).
As the senior administrator you will be working in Maudsley Hospital, Clinical Treatment Centre and be the first point of contact for families/carers and other members of service users’ network and play an important role in ensuring good patient experience and positive image of the service.
Main duties of the job
You will provide managerial and professional leadership to junior administrative staff working within the MHLD services.
Oversee accurate clinical data kept on all MHLD Lambeth’s clinical activities.
Oversee the management of all four MHLD Services Health-Roster. This includes recording annual, sickness, study leave and leave entitlement.
Be responsible for MHLD Lambeth referrals process and reporting on Key Performance Indicators for the MHLD Lambeth service and related clinicians.
Assist the multi-disciplinary community team and junior administrators in delivering a seamless functioning of MHLD Lambeth through effective communication, general administration, minute taking of relevant meetings and appropriate interactions with service users, staff, and visitors.
Be responsible for overseeing effective delivery of administrative duties of junior administrators and provide support to them as required to ensure continuity of service delivery to bridge gaps in admin capacity.
Working for our organisation
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close-knit team at SLaM. It’s important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.
Some of our benefits are highlighted here:
Generous pay, pensions, and leave, we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.
Work life balance, flexible working and supporting a range of flexible options, such as: part-time working and job sharing.
Career development, there are plenty of opportunities to progress your career and we support your development through several programs such as leadership, mentoring, coaching, positive people management, collective leadership, and other talent programmes.
Detailed job description and main responsibilities
Qualifications
Essential Requirements
Formal secretarial qualifications in typing/office practice.
Evidence of continuous professional development.
Experience in line management / supervision of others.
Desirable Requirements
Desirable Requirements.
Additional training in Microsoft Package.
Additional training (leadership) and line management.
Experience
Essential Requirements
Extensive administration experience with a working knowledge of efficient and effective office procedures.
Excellent communication skills both verbal and written.
Excellent interpersonal skills.
Confident telephone manner.
Advance minute taking skills.
Accurate grammar, spelling, and punctuation.
Accurate data entry skills and Data Analysis.
Ability to plan, prioritize and multi-task.
Desirable Requirements
Ability to organize events.
Experience of working in the NHS, ideally within a mental health, learning disabilities environment; hospital or community clinic.
Ability to problem solve.
Effective time management skills.
Ability to work on own initiative.
Ability to work as part of a team.
Punctual, reliable, and flexible.
Extensive experience working in busy office environment, utilizing secretarial and administrative skills.
Knowledge / Skills
Essential Requirements
Experience in a responsible administrative / secretarial role.
Experience of delivering administrative and office procedures.
Experience of minuting meetings.
Experience of composing correspondence to professionals, patients, and carers.
Proficient use of Microsoft Outlook, Word, Excel, and PowerPoint.
Awareness of Data Protection and Confidentiality.
Understanding of Racial Awareness and Diversity.
Health and Safety awareness.
Ability to recognise own limitations.
Willingness to undertake further training and development.
Confidence to deal with patients, carers, and members of the public.
Ability to communicate routine information where there may be barriers to
Understanding.
Skills for investigating a variety of issues related to MHLD Service and proposing solutions, dealing with complex enquiries.
Knowledge of different clinical systems.
Ability to prioritise workload based on urgency and importance.
Desirable Requirements
Clinical IT systems (ePJS) and Deming databases.
Person specification
Qualifications
Essential criteria
- Formal secretarial qualifications in typing/office practice
- Evidence of continuous professional development
- Experience in line management / supervision of others
Desirable criteria
- Desirable Requirements
- Additional training in Microsoft Package
- Additional training (leadership) and line management
Experience
Essential criteria
- Extensive administration experience with a thorough working knowledge of efficient and effective office procedures.
- Excellent communication skills both verbal and written
- Excellent interpersonal skills
- Confident telephone manner
- Advanced minute taking skills
- Accurate grammar, spelling, and punctuation
- Accurate data entry skills and Data Analysis
- Ability to plan, prioritize and multitask
- Ability to problem solve
- Effective time management skills
- Ability to work on own initiative
- Ability to work as part of a team
- Punctual, reliable, and flexible
- Extensive experience working in busy office environment, utilizing secretarial and administrative skills
Desirable criteria
- Ability to organize events
- Experience of working in the NHS, ideally within a mental health, learning disabilities environment; hospital or community clinic
Knowledge/Skills
Essential criteria
- Experience in a responsible administrative / secretarial role
- Experience of delivering administrative and office procedures
- Experience of minuting meetings
- Experience of composing correspondence to professionals, patients, and carers
- Proficient use of Microsoft Outlook, Word, Excel, and PowerPoint
- Awareness of Data Protection and Confidentiality
- Understanding of Racial Awareness and Diversity
- Health and Safety awareness
- Ability to recognise own limitations
- Willingness to undertake further training and development
- Confidence to deal with patients, carers, and members of the public
- Ability to communicate routine information where there may be barriers to understanding
- Skills for investigating a variety of issues related to MHLD Service and proposing solutions, dealing with complex enquiries.
Desirable criteria
- Knowledge of different clinical systems.
- Ability to prioritise workload based on urgency and importance.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Josephine Weddy
- Job title
- Lambeth MHLD Team Leader
- Email address
- [email protected]
- Telephone number
- 07969587158
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