Job summary
- Main area
- CAMHS
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 334-NCL-7260960-TA-B
- Employer
- South London and Maudsley NHS Foundation Trust
- Employer type
- NHS
- Site
- Main Base: Southwark CAMHS, Mapother House
- Town
- London
- Salary
- £30,039 - £31,088 per annum Incl. of HCAS
- Salary period
- Yearly
- Closing
- 28/01/2026 23:59
Employer heading
CAMHS Receptionist/Administrator
Band 3
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
CAMHS Receptionist/Administrator
This post is a generic reception and administration role and there will be a requirement to work across CAMHS site. This role includes administration tasks as per job description.
The post-holder will have the ability to be adaptable, initiate changes and to have a flexible and unflappable approach to your work is important and can offer a strong contribution towards maintaining the high standards of our service.
We are looking for a person able to provide comprehensive reception and administrative support to a multi-disciplinary team. You would be the first point of contact for families/carers and other members of the service user’s network.
You would be required to demonstrate sound knowledge of Microsoft Office programmes including Outlook, Word, Excel and Planner. The post holder will be comfortable with IT and be keen to learn new software packages and processes.
The successful candidate will need to meet all the Essential Criteria as detailed in the job description person specification. The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children.
Main duties of the job
Reception / Administrative: To provide reception duties which will include assisting people in a helpful, diplomatic and tactful manner; screening and re-routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate. To maintain the reception area, eg. replenishing leaflets etc. Overseeing the signing-in procedure for families and visitors on arrival. To allocate clinic rooms in relation to patient appointments. To update the Trust patient database system, ie. contact details, outcome of appointments etc. To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales, and manage multiple tasks within the working day whilst maintaining quality standards. To provide a professional and confidential reception / administration service, to include audio / copy tying; preparing correspondence; proof reading documents; photocopying; faxing; filing; scanning; dealing with post. To provide cover for colleagues, as required, within CAMHS sites. Assist teams with the development of patient information and team leaflets.
Working for our organisation
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It’s important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer.
Some of our benefits are highlighted here:
- Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.
- Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.
- Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Car lease, our staff benefits from competitive deals to lease cars
- Accommodation, our staff benefits from keyworker housing available which is available on selected sites
- NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
- Counselling services
- Wellbeing events
- Long service awards
- Cycle to work scheme
- Season ticket loan
- Childcare vouchers
- Staff restaurants
Detailed job description and main responsibilities
The receptionist plays an important role as is often the first face-to-face contact for families/carers and other members of the child/young person’s network. The receptionist, therefore, should ensure that the young person’s experience with clinical services is efficient, effective, responsive and sensitive to their needs, and promotes the good image of the service.
(a) To provide an effective and efficient reception service.
(b) The post-holder will be required to provide some administrative support by copy typing correspondence and reports, as well as performing other administrative duties.
(c) Managing and overseeing the administrative component of the Trust patient database, ie. inputting referral and patient information, monitoring and updating operational data quality, etc.
The post-holder will have a responsibility, in conjunction with the team, to ensure that the relevant policies and procedures are adhered to.
Please read attached job description and person specification
Person specification
Qualifications
Essential criteria
- • NVQ 3 in customer care or admin; or RSA 3 secretarial qualification or equivalent reception/administrative experience (A)
- • GCSE or equivalent qualification in English Language (A-C grade) (A)
Desirable criteria
- • GCSE or equivalent qualification in Mathematics (A-C grade) (A)
- • ECDL (A)
Experience
Essential criteria
- • Experience in dealing with the public face-to-face and via telephone (A & I)
- • Experience of administrative / secretarial procedures (A & I)
Desirable criteria
- • Experience of working in the NHS, ideally within a child friendly mental health environment; hospital or community clinic (A)
- • Experience of appointment booking systems (A)
Knowledge/Skills
Essential criteria
- • Working knowledge of Microsoft Outlook, Word & Excel (A & T)
- • Awareness of Data Protection and Confidentiality (A & I)
- • Excellent communication skills both verbal and written (A & T)
- • Excellent interpersonal skills (I)
- • Confident telephone manner (A and I/T)
- • Excellent copy typing (40wpm or above) (A & T)
- • Accurate grammar, spelling and punctuation (A & T)
- • Accurate data entry skills (A & T)
- • Ability to plan, prioritise and multi-task (A & I & T)
- • Effective time management skills (A & T)
- • Ability to work with limited supervision (A & I)
- • Punctual, reliable and flexible (A & I)
- Understanding of Racial Awareness and Diversity (A & I)
Desirable criteria
- • Ability to work under pressure and in potentially stressful situations (A & I)
- • Understanding and ability to work tactfully and patiently with challenging behaviour (A & I)
- • NHS in-house systems and databases (A) • Health and Safety awareness (A & I)
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kareena Elliott
- Job title
- Business Manager
- Email address
- [email protected]
- Telephone number
- 07815491207
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