Job summary
- Main area
- Clinical Communications
- Grade
- NHS AfC: Band 5
- Contract
- 12 months (Fixed term)
- Hours
- Full time - 37.5 hours per week (3 days in the office minimum)
- Job ref
- 334-NCL-7763440-MU
- Employer
- South London and Maudsley NHS Foundation Trust
- Employer type
- NHS
- Site
- Maudsley Hospital
- Town
- London
- Salary
- £37,259 - £45,356 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 26/02/2026 23:59
Employer heading
Digital Communications Officer
NHS AfC: Band 5
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
Are you a digital communications expert with a passion for making a real impact? We are looking for a dynamic individual to drive our digital presence and engage our diverse audiences.
You will:
- Lead on keeping our digital platforms up to date - both in terms of functionality and content
- Drive digital strategy: Recommand and implement new functions and updates across our websites and social media platforms, ensuring alignment with our broader goals and objectives
- Innovate and optimise: Design a forward-looking innovation and development roadmap for our digital channels, ensuring we leverage the latest technology
- Create compelling content: Develop and curate content that resonates with our target audiences, inspiring and engaging them while maintaining best practice guidelines
- Lead and advise: Collaborate with colleagues across the Trust to provide training and support in managing online content.
What you will bring:
- Digital expertise: A strong background in digital communications, with experience in content creation, social media management, and websites development - experience of both VerseOne and Sharepoint would be highly useful in this role.
- Strategic vision: The ability to develop and implement digital strategies that align with organisational goals and drive engagement
- Innovation mindset: A proactive approach to staying ahead of digital trends and technologies, constantly seeking ways to enhance user experience
Main duties of the job
- To manage and update content for the Trust’s website and social media channels in line with the organisations overarching communications strategy
- To lead on the management of the Trust's intranet and digital screens
- To produce regular reporting on the performance of the Trust’s digital communications
- To provide advice and guidance to colleagues across the Trust and external partners on best practice for digital communications
- To ensure the constant development and innovation of the Trust’s digital channels
Working for our organisation
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family.
We want you to feel like you are part of a close knit team at South London and Maudsley. It’s important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer.
Some of our benefits include:
- Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service
- Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing
- Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Car lease, our staff benefits from competitive deals to lease cars
Accommodation, our staff benefits from key-worker housing available which is available on selected sites
NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
- Counselling services
- Wellbeing events
- Long service awards
- Cycle to work scheme
- Season ticket loan
- Childcare vouchers
- Staff restaurants
Detailed job description and main responsibilities
Digital and social media
-
To ensure the Trust’s website and intranet are kept up-to-date with new improvements, restructuration when needed, and timely and engaging content.
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To ensure the Trust’s owned social media channels are kept up-to-date with timely and engaging content
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Drive growth of the Trust’s digital audience by ensuring engaging and shareable content.
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To assist colleagues across the Trust with website and social media projects, giving expert guidance in terms of content, section or site development.
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Manage the Trust’s digital screens programme, with content and logistics support to both the Communications Team and IT department.
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To create campaigns that will grow the Trust’s social media following and community engagement.
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To increase visits to the Trust’s website through our social media channels.
Communications and relations
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To produce accurate, effective and highly engaging content for the Trust’s digital platforms and presences
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To us specialist expertise to advise colleagues digital communication best practice
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To establish and maintain effective co-operative working relationships with all intranet editors, supporting them with a planning and support offer on a monthly basis.
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To plan and organise digital communication activities and events, requiring the formulation and adjustment of plans and strategies.
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To manage contracts with external suppliers ensuring value for money and working within the framework of the organisation.
Policy and service development
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To develop digital and social media plans to ensure the constant development and innovation of the Trust’s platforms and presences
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To plan, manage and coordinate often complex programmes and projects across digital communication activities, order to ensure that resources available are allocated appropriately with all deadlines met.
Information resources
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To produce regular reports on the performance of the Trust’s digital communications outputs and channels, analysing complex statistical data and presenting it in an accessible way.
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To manage key corporate documents on the website and intranet through version control measures, ensuring these are accurate and up to date.
Person specification
Essential
Essential criteria
- Degree qualification or relevant equivalent experience
- Evidence of on-going personal and professional development
- Experience of managing digital platforms
- Digital communications experience, including social media
Desirable criteria
- Experience of VerseOne and or Sharepoint
- Analytical expertise
- NHS experience
- Knowledge of a range of Content Management Systems
Values and behaviours
Essential criteria
- Ability to act in accordance with our values and behaviours
Other
Essential criteria
- Empathy for individuals who have experienced mental health problems
Desirable criteria
- Personal experience of mental health problems
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Communications Team
- Job title
- generic mailbox
- Email address
- [email protected]
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