Job summary
- Main area
- Endoscopy
- Grade
- Band 4
- Contract
- 12 months (12 months fixed term)
- Hours
- Full time - 37.5 hours per week (37.5 hours per week)
- Job ref
- 200-NN-7188308-CA-A
- Employer
- St George's University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- St George’s University Hospitals NHS Foundation Trust
- Town
- London
- Salary
- £33,094 - £36,195 Per Annum Including Inner london HCAS
- Salary period
- Yearly
- Closing
- 29/07/2025 23:59
Employer heading
Endoscopy Booking Coordinator
Band 4
Job overview
An exciting opportunity has arisen for an enthusiastic & self-motivated individual to work in our busy and thriving Endoscopy unit with St Georges University Hospital.
The Endoscopy unit provides facilities for both inpatient and outpatient
investigations. The unit offers a wide range of diagnostic and therapeutic procedures across 6 specialist rooms. The unit is staffed by a team of experienced endoscopy nurses, gastroenterologists, gastrointestinal surgeons and respiratory physicians, endoscopy booking coordinators, the
endoscopy team leader and is led by the Director of Endoscopy.
Main duties of the job
The post holder will be part of the Endoscopy day case booking team and be responsible for day case bookings, answering of telephones and liaising with patients, doctors, nurses, secretaries and GPs. The post holder will work as part of a team to provide the admin support for the Endoscopy training courses. The post holder will support the Endoscopy Admin Team across all three Trust sites.
The successful applicant must be computer literate as the role requires a high level of computer awareness. You must also have excellent communication skills, be confident and work well within a team.
Informal discussions and visits are actively encouraged.
Working for our organisation
With nearly 9,000 dedicated staff caring for patients around the clock, St George's Hospital is the largest healthcare provider in southwest London.
The main site, St George’s Hospital in Tooting – one of the country’s principal teaching hospitals – is shared with St George’s, University of London, which trains medical students and carries out advanced medical research. St George’s Hospital also hosts the St George’s, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.
As well as acute hospital services, St Georges Hospital provides a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.
St George’s University Hospitals NHS Foundation Trust serves a population of 1.3 million across south west London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.
The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma. Other services treat patients from all over the country, such as family HIV care and bone marrow transplantation for non-cancer diseases.
Detailed job description and main responsibilities
Please see attached the job description for more details on the main responsibilities for this role.
Person specification
Knowledge
Essential criteria
- Knowledge of RTT pathways and diagnostic pathways
- Excellent knowledge of Excel, Microsoft Word and email etiquette
- Good knowledge of patient booking systems and of all relevant NHS waiting time targets, including 18 week and cancer PTL management
- Knowledge of requirement of confidentiality and the Data Protection Act
- Understanding of uploading correct current patient details
Desirable criteria
- Knowledge of customer service- phone calls with patients
- Understanding of demand and capacity planning
- Waiting list management
- Understanding the importance of booking patients correctly
- Experience with Luna - validation of PTL
- Understanding of answering phones on time
Skills
Essential criteria
- Ability to work unsupervised
- Computer / word processing skills including ability to use Excel, Access and PowerPoint
- Excellent communication and interpersonal skills
- Ability to independently take responsibility for resolving problems e.g. capacity problems and ensuring positive outcomes
- Analytical skills including experience of data collection and producing reports
Experience
Essential criteria
- Relevant administration experience in a hospital or similar environment
- Experience in establishing / maintaining robust systems
- Experience of public liaison
- Positive attitude to working and learning
Desirable criteria
- Experience of working in a multi-cultural environment
- Understanding of wait list management and day case bookings
- Understanding email etiquette
- Team work and following Trust values
Qualifications
Essential criteria
- Good general education including GSCE in Maths or English (or equivalent)
- Customer Care course (or equivalent experience)
We expect all our staff to share the values that are important to the trust – being excellent, kind, responsible and respectful – and behave in a way that reflects these. More information on the vision and values of St. George’s University Hospitals NHS Foundation Trust is attached below.
Please note that this vacancy may close before the advertised closing date if sufficient applicants are received. Please check your email regularly as all candidates shortlisted for interview will be contacted and informed by email.
If you are appointed to the post, as part of your pre-employment check we will be required to verify your identity. The document/s you present for this purpose will be checked for their authenticity by scanning all known security features. These features will include:
- The machine readable zone
- An ultra violet image
- An infra red image
As part of your pre-employment checks, we will also be required to obtain satisfactory, written references. Please ensure that the referee details which you provide on your application form are correct. We require at least one written reference from your current or most recent line manager. We are only able to accept references from a professional work email address.
Telephone: 02082963786
Text: 07501066267
Email: [email protected].
Employer certification / accreditation badges
.jpg "Disability Advice Line")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Michaela Petrik
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 0208 725 1501
List jobs with St George's University Hospitals NHS Foundation Trust in Administrative Services or all sectors