Job overview

You will work within the Service Improvement Team on projects across both Synnovis and SynLab, which can vary in complexity and location.

The role will support the continuous development of processes, you will be building transformational change capability and capacity across all services through project-based work. This will include identifying ways to improve the business's services, processes, and systems.

The projects you will be leading will be of a wide variety, from test result TAT adherence, process-waste elimination, corporate process improvement, and laboratory capacity increase, all within a variety of our pathology services.

Projects will use but are not limited to using DMAIC Lean Six Sigma, 5S Events, SynLab Transformation methodology, and PDCA cycles.

You will have the tenacity to drive change, the people skills to influence teams to move on improvement, the creativity and curiosity to look across all boundaries to identify best practices for the continual improvement of our services, and most importantly an enhanced patient experience.

Main duties of the job

•        Perform initial engagement with key stakeholders when the Continuous Improvement Team is presented with a project opportunity.
•        Ensure the scope is established, understood, and maintained throughout the course of a project.
•        Using the support of the Heads of departments; create and lead a project team that consists of the expertise required to execute each project accurately and efficiently.
•        Apply Change Management techniques during initial engagement with departmental teams, addressing individual concerns and offering assurances to achieve customer buy-in.
•        Using the DMAIC phasing of Lean Six Sigma, identify and implement any “quick wins” and/or benefits that are realised within a process; before the project is complete.  This will involve discussions and approval from the team members and Sponsor.
•        Work with the Continuous Improvement team and Project Teams to ensure the delivery of SMART, sustainable change and measure the impact of improvement initiatives.
•        Analyse processes using appropriate techniques devised and included within the Lean Six Sigma “toolbox.” (e.g. process maps, spaghetti diagrams, time in motion studies).
•        Analyse and interpret data (quantitative and qualitative) to provide insights and analysis for improvement initiatives.
•        Produce and confidently present Gate Reviews to varying audiences of seniority providing updates on project progress.
•        Ensure robust links between improvement initiatives and projects within the organisation to prevent duplication and work across boundaries to promote whole systems improvement.
•        Be a champion model of enthusiasm for sustainable change

Working for our organisation

Your development and learning

You will have a suite of learning opportunities available through The Synnovis Way Development programme which is used across Synnovis to enable you to reach your potential, learn new skills and achieve your goals.

This is managed between you and your line manager in line with your own personal and professional development ambitions.

You can apply for finance to drive innovation and service development for the benefit of patients through our Innovation Accelerator Fund.