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- 919-GB-63300009-EXT
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- Public (Non NHS)
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- £37,749 - £45,353 Per annum, Pro Rata
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- 16/04/2026 23:59
Teitl cyflogwr
Business Support Manager
Civil Service: Higher Executive Officer (HEO)
Trosolwg o'r swydd
UKHSA’s Global Health Protection directorate are seeking a Business Support Manager that will provide operational support to the Global Health Protection Director and three Deputy Directors. The role also supports a number of business functions for the Directorate and is responsible for the implementation and management of relevant systems and processes working collaboratively with divisional teams (Global Operations, Global Strategy & Engagement, and the UK–Public Health Rapid Support team).
The role provides operational support to the Global Health Protection Director and two Deputy Directors. The role also supports a number of business support functions for the Directorate and the role is responsible for the implementation and management of relevant systems and processes working collaboratively with divisional teams (Global Operations, Global Strategy & Engagement, and the UK–Public Health Rapid Support team).
The post holder may work with colleagues who are based across the country at different sites and/or who work remotely and based overseas.
Prif ddyletswyddau'r swydd
• Provide operational support to Directors and other operational support to a range of corporate functions which may include finance, accommodation, HR,
governance, business continuity, risk management, staff engagement and internal communications. This will also include:
• Provide secretariat and managerial support to the senior management team and other internal meetings and/or external networks.
• Identify opportunities to make improvements to business processes within individual functions and across the Directorate or for the Director’s office.
• Deputise for Business Operations Manager (if applicable) to cover absence and holidays.
• Support the Directorate to deliver on the business plan and key priorities in a timely and responsive fashion.
• Provide operational support to the Director, for example overseeing staff who look after diary and email management to ensure the Director’s time is beingused effectively. Preparing briefing s and presentations for the Director(s) meetings. Commissioning work from the wider team/or other directorates on behalf of the Director and/or deciding what action to take regarding correspondence and emails in the Director’s absence. Undertaking research and small ad hoc projects for the Director(s).
Gweithio i'n sefydliad
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all. Please visit our careers site for more information https://gov.uk/ukhsa/careers
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
Main duties continued:
• Support corporate projects and service reviews, identifying requirements and providing options to improve ways of working across the Directorate.
• Undertake project support when there isn’t a dedicated project officer, responding to information requests and other tasks which will involve meeting tight
deadlines.
• Assist and work closely with members of the relevant project teams, providing information (including statistical information) to the project lead, planning,
and managing elements of projects as directed by the relevant lead for business services or project manager.
• In the absence of a project officer maintain project plans, supporting the provision of management information and participating in working groups.
• Support the effective management of finance for the team, Directorate
• Be a visible, positive and a competent role model and motivator; and contribute to the induction of staff.
• Problem solve, make decisions and accept responsibility for own actions.
• Support managers to set and monitor team professional standards, including: supporting the coordination of training, development and recruitment activity
across the team, and Directorate development and planning around the staff survey for the Directorate; delivery of the annual appraisal system and
compliance with statutory and mandatory regulations.
• Effective line management (if applicable) of administrative staff and management of administrative functions to ensure flexibility and capacity to meet the
Directorate’s needs. Line management will include: undertaking appraisals; ensuring direct reports can achieve their objectives and have access to appropriate
training; recruitment; induction; and progressing any disciplinary or capability issues.
• Provide support to ensure adherence to governance and quality policies and procedures within the Directorate
• The post holder will develop effective working relationships and communicate regularly with a wide range of individuals, including clinical and non-clinical,
scientists, academics from Directorates and corporate staff e.g., HR and Payroll.
Essential Criteria
- Educated to degree level/NVQ 6 in business related subject or equivalent experience in a similar area of work.
- Experience of undertaking secretariat functions / administering meetings, events.
- Experience of writing and preparing reports for senior colleagues and / or meetings.
- Experience or understanding of budget management, business planning and business continuity processes.
- Experienced of use of systems to order goods and services and an understanding of relevant policies and procedures.
- Experienced in IT skills, advanced Microsoft Office skills, including Word, Outlook, Excel, PowerPoint.
- Ability to work without supervision working to tight and often changing timescales.
- Ability to organise one’s own work and that of the team, whilst effectively leading a team and managing team dynamics.
- Ability to work in a continuously changing environment.
- Reflect on own work, continuously seek, and act on feedback to improve own and team’s performance.
- Communicate clearly and concisely both orally and in writing. Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money.
Desirable criteria:
- Working towards a post graduate level qualification.
- Experience working in a public sector organisation.
- Experience of project management.
- Understanding of project principles, techniques, and tools.
Selection Process Details (Competency based)
This vacancy will be assessed using a competency-based framework which will assess your qualifications, knowledge and experience and / or skills and abilities outlined in the essential criteria.
Stage 1: Application & Sift
You will be required to complete an application form. You will be assessed on the listed (11) essential criteria, and this will be in the form of a:
- Application form (‘Employer/ Activity history’ section on the application)
- 1000 word supporting statement.
This should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria.
You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your C.V –please be advised you will not be able to upload your CV. Please complete the application form in as much detail as possible). Please do not email us your CV.
Healthjobs UK has a word limit of 1500, but your supporting statement must be no more than 1000 words. We will not consider any words over 1000 words.
Longlisting:
In the event of a large number of applications we may longlist into 3 piles of:
- Meets all essential criteria
- Meets some essential criteria
- Meets no essential criteria
If used, the following will proceed to shortlisting:
- Meets all essential criteria
Shortlisting:
In the event of a large number of applications we may conduct an initial sift, on the lead criteria of:
- Experience of undertaking secretariat functions / administering meetings, events.
- Experience or understanding of budget management, business planning and business continuity processes.
Desirable criteria may be used in the event of a large number of applications/large amount of successful candidates.
If you are successful at this stage, you will progress to interview & assessment.
Feedback will not be provided at this stage.
Stage 2: Interview
You will be invited to a single remote interview.
Knowledge, experience, skills & abilities will be tested at interview.
Interviews dates to be confirmed.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Location
This role is being offered as hybrid working based at our core HQ in Canary Wharf, London.
We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at our office. Our core HQ offices are modern and newly refurbished with excellent city centre transport links and benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).
Security Clearance Level Requirement
Successful candidates must pass a basic disclosure and barring security check before they can be appointed.
Successful candidates must meet the security requirements before they can be
appointed. The level of security needed is Baseline Personnel Security Standard.
Eligibility Criteria – External
Open to all external applicants (anyone) from outside the Civil Service (including internal applicants).
Salary Information
If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary.
Pay increases are through the relevant annual pay award for the role and terms.
Manyleb y person
Application form and supporting statement
Meini prawf hanfodol
- Application form and supporting statement
Essential Criteria
Meini prawf hanfodol
- Questions on knowledge, experience, skills & abilities
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
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- [email protected]
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For more information, you can also contact [email protected]
Rhestr swyddi gyda UK Health Security Agency yn Gwasanaethau Gweinyddol neu bob sector






