Job summary
- Main area
- Senior Insight Manager
- Grade
- Civil Service: Senior Executive Officer (SEO)
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Flexible working
- Job ref
- 919-CW-303154-EXT
- Employer
- UK Health Security Agency
- Employer type
- Public (Non NHS)
- Site
- London Canary Wharf
- Town
- London
- Salary
- £44,852 - £50,472 Per Annum/Pro Rata
- Salary period
- Yearly
- Closing
- 19/06/2025 23:59
Employer heading
Senior Insight Manager
Civil Service: Senior Executive Officer (SEO)
Job overview
This is an exciting opportunity for a research or insight professional looking to develop their career to join the Behavioural Science and Insights Unit (BSIU) within the UKHSA. We are a passionate and supportive team of experts in behavioural and social sciences, applying incisive insight to improve health security outcomes.
We are looking to appoint a Senior Insight Manager skilled in social and market research and who shares our passion to apply that expertise in improving health outcomes for all, with a focus on health equity. We believe building a team that reflects the populations we serve supports greater insight, innovation and excellence, and actively encourage applicants from a range of backgrounds.
The BSIU is at the forefront of understanding attitudes and behaviours relating to public health. We are responsible for generating insight that provides the evidence base for strategic decision making, policy development, communications and service design and delivery for teams across UKHSA and the health system.
Our work has huge variety and scope to make a real difference to the lives of millions of people. Indeed, in 2024, our complex research on antimicrobial resistance was recognised for its potential to help us design interventions to tackle AMR. The project which combined survey work with lab samples, was awarded the Liz Nelson Grand Prix for Social Impact by the Market Research Society.
Main duties of the job
The role of Senior Insight Manager within the BSIU is to generate and apply high quality social and behavioural insights using market, social and policy research methodologies, and bring to life the experiences and voices of public and stakeholders in compelling ways to ensure health security decision making is informed by high quality evidence on how people think and behave.
As a Senior Insight Manager, you will report to an Insight Lead (Grade 7) within the team and provide day-to-day management of insight work to support delivery of UKHSA’s strategic priorities, as set out in UKHSA’s 3 Year Strategic Plan. You will work with the Insight Leads and Head of Insight to deliver research projects for the BSIU and stakeholders within UKHSA.
You will synthesise findings from existing research and evidence, as well as commission and deliver new primary research, and use this to provide strategic, evidence-based advice to internal stakeholders on public behaviours and attitudes in relation to health issues across the full range of UKHSA’s remit.
No two research projects are the same, and in this role you will be expected to draw on a range of approaches including traditional and innovative qualitative, quantitative and deliberative methods, commissioning research via research agency partners and designing and delivering research via the UKHSA’s People’s Pulse online community.
Working for our organisation
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all. Please visit our careers site for more information https://gov.uk/ukhsa/careers
Detailed job description and main responsibilities
As Senior Insight Manager you’ll be responsible for:
- Supporting Insight Leads and the Head of Insight in collaborating with colleagues across UKHSA to identify, scope and design strategic research projects and engagement activity using a range of market, social and behavioural research methodologies tailored to each brief.
- Working closely with social and market research suppliers to deliver primary research projects and programmes of research for the BSIU and internal stakeholders. This will include working with and managing qualitative and quantitative research suppliers with whom we have call-off contracts.
- Delivering research in-house, including via our in-house online community Panel. This includes working with an Insight Lead to development the research approach, design research materials, potentially moderate fieldwork, collaborate on analysis and reporting as well as day-to-day running of projects.
- Analysing and quality assuring data from multiple sources to draw out timely and actionable insights to inform strategic priorities, decision-making and service improvements.
- Developing and delivering appropriate outputs to communicate data, insight and recommendations (e.g., dashboards, reports, presentations, infographics) to meet the needs of stakeholders.
- Ensuring that insight projects and information management structures and processes are in place and are regularly reviewed / updated, implementing improvements where needed.
- Working with Insight Leads to provide strategic, evidence-based advice to internal stakeholders on public behaviours and attitudes in relation to health issues across the full range of UKHSA’s remit.
- Championing insight across the organisation, embedding the lived experiences of the public and, in particular, groups within the population who are disproportionately impacted by health security threats, into decision making and service improvements.
- Playing an active role within the Insight team and wider BSIU to maximise collaboration and knowledge sharing with colleagues across the organisation.
- Identifying, discussing, and owning professional performance and training / development needs with your line manager through appraisal / individual development plan. Attending internal / external training events. Including participation in mandatory training as required, e.g., fire safety, information governance etc.
Selection Process Details
This vacancy is using Success Profiles and will assess your Behaviours, Experience, Strengths and Ability.
Essential criteria
You will be assessed on the below 9 essential criteria, which have been selected from the Job Description Document.
- Experience and understanding of market and social research methodologies, both qualitative and quantitative, gained in a client-side / internal research role or research agency
- Experience of project managing market or social research projects from scoping / briefing stage through to delivery of findings
- Experience of building strong stakeholder relationships in complex stakeholder environments
- Passionate about health security and health equity
- Skilled in analysis, data charting and reporting
- Excellent presentation and interpersonal skills
- Self-motivation, delivery focused
- Team player
- Curious and energised by problem solving
Stage 1: Application & Sift
Success profiles
You will be required to complete an application form. You will be assessed on the listed 9 essential criteria, and this will be in the form of a:
-
Application form (‘Employer/ Activity history’ section on the application)
-
1000- word Statement of Suitability.
This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria.
The Application form and Statement of Suitability will be marked together.
Longlisting: In the event of a large number of applications we will longlist into 3 piles of:
- Meets all essential criteria
- Meets some essential criteria
- Meets no essential criteria
Please note only Piles 1 & 2 will be carried though to shortlisting.
Shortlisting: In the event of a large number of applications we will shortlist on:
- Experience and understanding of market and social research methodologies, both qualitative and quantitative, gained in a client-side / internal research role or research agency
- Experience of project managing market or social research projects from scoping / briefing stage through to delivery of findings
- Curious and energised by problem solving
If you are successful at this stage, you will progress to interview & assessment
Please do not exceed 1000-words. We will not consider any words over and above this number.
Unfortunately, late applications will not be considered, and feedback will not be provided at this stage.
Stage 2: Interview
Success Profiles
You will be invited to a single remote interview.
Behaviours, Experience, Strengths and Ability will be tested at interview.
A 5-10 min Presentation maybe required as part of the interview process.
The Behaviours tested during the interview stage will be: -
- Making Effective Decisions
- Working Together
- Managing a Quality Service
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV.
Eligibility Criteria Location
External
Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).
Location
This role is being offered as hybrid working based at our Core HQ in London Canary Wharf. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce.
As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month).
Our core HQ offices are modern and newly refurbished with excellent city centre transport link and benefit from benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).
Security Clearance Level Requirement
Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard
Person specification
Application Form +Statement of Suitablity
Essential criteria
- Application Form +Statement of Suitablity
Behaviours
Essential criteria
- Making Effective Decisions
- Working Together
- Managing a Quality Service
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Chris Williams
- Job title
- Resource Support
- Email address
- [email protected]
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