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Job summary

Main area
Phlebotomy
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
309-UCLH-7672
Employer
University College London Hospitals NHS Foundation Trust
Employer type
NHS
Site
University College London Hospital
Town
London
Salary
£33,094 - £36,195 Per Annum Inclusive of HCAS
Salary period
Yearly
Closing
14/04/2026 23:59

Employer heading

University College London Hospitals NHS Foundation Trust logo

Phlebotomy Team Leader

NHS AfC: Band 4

The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.

We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.

University College London Hospitals NHS Foundation Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.

Job overview

This position provides leadership and supervision for phlebotomists stationed at hospitals and GP practices based in central London.

The successful candidate will ideally have excellent written and verbal communication skills with a minimum of five years experience as a phlebotomist or previous supervisory experience within phlebotomy. 

This is a high performing and popular service that aims to deliver an excellent patient experience with world class care

Main duties of the job

As a Phlebotomy Team Leader you will be responsible for the day-to-day supervision of phlebotomy staff in outpatients, wards and the community

Provide & control an efficient service, ensuring that appropriate staffing levels & professional standards are maintained at all times within the team.

Be responsible for identifying and resolving issues & errors within Phlebotomy including initially dealing with routine disciplinary matters or any issues arising with other staff members and as appropriate supporting the Phlebotomy Manager to resolve issues or errors that arise.

Be responsible for monitoring equipment & working area of the section and taking any appropriate actions such as reporting any faults to the appropriate person

Be responsible for compiling rotas 

Complete and monitor sickness absence and conduct return to work interviews, assisting Phlebotomy manager with absence management
Conduct appraisals, performance, personal objectives and development reviews

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.  
We provide first-class acute and specialist services across eight sites:  

•    University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)  
•    National Hospital for Neurology and Neurosurgery  
•    Royal National Throat, Nose and Ear Hospital  
•    Eastman Dental Hospital  
•    Royal London Hospital for Integrated Medicine  
•    University College Hospital Macmillan Cancer Centre  
•    The Hospital for Tropical Diseases  
•    University College Hospitals at Westmoreland Street  

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.  

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. 

Come and be a part of the best NHS trust in England to work for, according to our staff* 

UCLH top trust to work at in England – for the second year running! :

University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.  
UCLH top trust to work at in England – for the second year running! University College London Hospitals NHS Foundation Trust. 
 
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work. 
 

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? 

Person specification

Knowledge and Qualifications

Essential criteria
  • Educated to GCSE level or equivalent, including Grade C or higher in English
  • NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent experience

Experience

Essential criteria
  • Previous NHS or healthcare experience
  • Extensive experience of working with people and teams in a multicultural ethnically diverse environment
  • Extensive experience of working in a patient orientated environment dealing with to face and over the phone. queries both face
  • Previous demonstrable admin & clerical experience proven experience of working in an office environment
Desirable criteria
  • Previous experience of leading a small team

Skills and Abilities

Essential criteria
  • Demonstrates understanding of own role within the team
  • Willing to produce a personal development plan with manager
  • Willing to develop self & undertake in-house training
  • Ability to work as part of a team
  • Demonstrate a patient centred approach
  • Ability to interact effectively with all staff
  • Able to identify risk issues in immediate working environment and correct where possible or report to line manager
  • Able to carry out administrative and clerical duties appropriate to the role
  • Demonstrates understanding of importance of maintaining privacy and dignity
  • Competent with software programmes including Microsoft Word, Outlook, Excel
  • Experience of working with hospital databases
  • Flexible approach to shift patterns (shift work including evenings and weekends)
  • Able to prioritise own workload
  • Ability to work accurately and methodically
Desirable criteria
  • k. Demonstrate sound understanding of what constitutes a high quality service

Communication

Essential criteria
  • Able to communicate accurately & effectively verbally, and in writing
  • The ability to pass on messages with clarity to a wide range of people
  • To have a polite and efficient telephone manner
  • The ability to receive and deal effectively with confidential and sensitive information.
  • Able to work under own initiative within boundaries of role
  • Demonstrates evidence of willingness to learn & to attend mandatory training

Employer certification / accreditation badges

London Healthy workplaceNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationPositive about disabled peopleDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Roy Stuart
Job title
Phlebotomy Manager
Email address
[email protected]
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