Skip to main content
Please wait, loading

Job summary

Main area
Research and Development
Grade
NHS AfC: Band 5
Contract
Fixed term: 12 months (Maternity)
Hours
Full time - 37.5 hours per week
Job ref
309-UCLH-7634-A
Employer
University College London Hospitals NHS Foundation Trust
Employer type
NHS
Site
NIHR UCLH CRF at the Leonard Wolfson Experimental Neurology Centre
Town
London
Salary
£37,259 - £45,356 Per annum inclusive of HCAS
Salary period
Yearly
Closing
07/04/2026 23:59

Employer heading

University College London Hospitals NHS Foundation Trust logo

CRF Administrator

NHS AfC: Band 5

The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.

We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.

University College London Hospitals NHS Foundation Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.

Job overview

The NIHR UCLH Clinical Research Facility UCLH is a well-established Clinical Research Facility (CRF) covering two sites. The Leonard Wolfson Experimental Neurology Centre is a dedicated neuroscience experimental medicine facility at the National Hospital for Neurology and Neurosurgery (NHNN) at Queen Square (QS); and the NIHR UCLH Clinical Research Facility is a comprehensive Cancer and Medical research facility on the Bloomsbury campus (BC) at Tottenham Court Road.  

We are looking to recruit a self-motivated and enthusiastic Administrator to work in the reception of our Clinical Research Facility based at The Leonard Wolfson Experimental Neurology Centre at the NHNN.

Main duties of the job

An exciting opportunity has risen within the CRF to join as an Administrator to provide comprehensive administrative support to the Clinical Research Facility.

We are seeking a highly professional and detail-oriented Administrator to join our clinical research team. This pivotal role requires exceptional organisational and interpersonal skills to ensure smooth administrative operations and provide a welcoming environment for patients, clinical staff, and visitors.

The post would involve working on the reception, checking-in patients and booking their follow-ups as well as providing support to the overall smooth running of day-to-day clinics. 

This is a fixed-term contract of 1 year to cover maternity leave.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. 

We provide first-class acute and specialist services across eight sites: 

  • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) 

  • National Hospital for Neurology and Neurosurgery 

  • Royal National ENT and Eastman Dental Hospitals 

  • University College Hospital Grafton Way Building 

  • Royal London Hospital for Integrated Medicine 

  • University College Hospital Macmillan Cancer Centre 

  • The Hospital for Tropical Diseases 

  • University College Hospital at Westmoreland Street 

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. 

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. 

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. 

Come and be a part of the best NHS trust in England to work for, according to our staff* 

* UCLH top trust to work at in England - In the most recent NHS staff survey  UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. 

UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.  

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? 

Person specification

Knowledge and Qualifications

Essential criteria
  • Educated to degree level and/or professional qualification or equivalent experience.

Experience

Essential criteria
  • Experience of working under minimal supervision
  • Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff or similar
  • Ability to exercise discretion, tact and judgement in dealing with confidential or sensitive matters to do with patients, and when handling internal and external contacts
  • Demonstrable experience in an administration role within the healthcare environment. Previous experience of dealing with patients appointments and booking systems
  • Ability to manage difficult situations and to work unsupervised and use own initiative
  • Excellent organisational skills and the ability to multi-task and manage own workload amid conflicting demands
Desirable criteria
  • Intermediate knowledge and understanding of medical terminology
  • Previous experience of being an administrator in a clinical research environment

Skills and Abilities

Essential criteria
  • Excellent verbal and written communication skills, including a good telephone manner
  • Excellent administrative and organisational skills
  • Excellent interpersonal skills and the ability to communicate effectively with colleagues at all levels
  • Ability to extract and collate complex quantitative and qualitative data
  • Ability to work under minimal supervision and under own initiative
  • Ability to work to deadlines and under pressure
  • Ability to work as part of a team
  • Ability to maintain adherence to written procedures
  • Excellent IT skills , including Word, Excel, PowerPoint, Access/databases and the Internet/email
  • Proficient in using hospital systems, including electronic records

Personal Qualities

Essential criteria
  • Friendly and approachable
  • Detail-focused
  • Able to identify own training needs. Displays desire for professional and personal development
  • Willingness and ability to participate in continuing education in relation to the role
  • Enthusiastic

Other requirements

Essential criteria
  • Able to work flexibly on occasion

Employer certification / accreditation badges

London Healthy workplaceNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationPositive about disabled peopleDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Daniela Clarke
Job title
Admin Team Lead & Assistant to SMT
Email address
[email protected]
Additional information

If any queries please contact: Daniela Clarke Admin Team Lead and Assistant to the Senior Management Team [email protected]

Asab Uddin Office & Facilities Manager, [email protected]

Apply online nowAlert me to similar vacancies