Job summary
- Main area
- Communications
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 222-CORP-987
- Employer
- West London NHS Trust
- Employer type
- NHS
- Site
- Armstrong Way
- Town
- London
- Salary
- £35,763 - £43,466 per annum inclusive
- Salary period
- Yearly
- Closing
- 16/04/2026 23:59
- Interview date
- 30/04/2026
Employer heading
Communications Assistant
Band 5
West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.
We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.
Job overview
The Communications Assistant is a pivotal role within the West London Communications Team, providing responsive communications advice and assistance and improving engagement across digital platforms.
Motivated and ambitious, you will be seeking to further develop your career as a communications professional. Excellent writing skills and a high degree of technical skill will be needed in the role, which will involve drafting communications materials, managing content on a range of communications channels, and supporting the team on a range of projects, campaigns and events.
Taking a proactive, organised and innovative approach to your work, you will make a real impact to staff experience and engagement and help to transform the Trust’s external profile.
While the majority of duties for this role will support your professional communications career, you will also be providing some administrative support to the Communications Team.
Main duties of the job
The Communications Assistant is a pivotal role within the West London Communications Team, providing responsive communications advice and assistance and improving engagement across digital platforms.
Motivated and ambitious, you will be seeking to further develop your career as a communications professional. Excellent writing skills and a high degree of technical skill will be needed in the role, which will involve drafting communications materials, managing content on a range of communications channels, and supporting the team on a range of projects, campaigns and events.
Taking a proactive, organised and innovative approach to your work, you will make a real impact to staff experience and engagement and help to transform the Trust’s external profile.
While the majority of duties for this role will support your professional communications career, you will also be providing some administrative support to the Communications Team.
Working for our organisation
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
Qualifications & Training
Essential criteria
- GCSE English Language or equivalent
- Degree or equivalent qualification in marketing, communications, journalism or public relations, or equivalent experience.
Desirable criteria
- Full driving licence
Experience
Essential criteria
- Experience of working in a busy office environment
- Experience of organising internal & external events from conception to delivery
- Experience of using large databases
- Demonstrable experience of using initiative to improve offices processes
Desirable criteria
- Experience of working in the NHS or public sector
- Experience of working within a communications/ press environment
Knowledge & Skills
Essential criteria
- Excellent written & verbal skills
- Highly competent user of Outlook, Word, Excel, PowerPoint & Access databases
- Strong planning & organisational skills
- Diary management
- Note & minute taking
- Knowledge of business planning, budgets & financial processes
- Good interpersonal skills, with the ability to work with people in a diplomatic manner
- Ability to meet tight deadlines, with good negotiation/persuasion skills, dealing effectively with challenging issues
Desirable criteria
- Understanding of the NHS and wider health environment
- Understanding of Data Protection, Freedom of Information & Caldicott principles
- Experience of using content management systems and writing for the web
- Use of video editing software/tools
- Use of email marketing software/platforms
- Experience of working with design and print agencies
- Experience of arranging or supporting events or conferences
- Experience of delivering or supporting campaigns
- Knowledge and understanding of the media (print, broadcast, online)
- Knowledge of key issues currently facing the NHS
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Bunmi Adigun
- Job title
- Communications Manager
- Email address
- [email protected]
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