Job summary
- Main area
- Orthopaedic Department
- Grade
- Band 3
- Contract
- Secondment: 12 months
- Hours
- Full time - 37.5 hours per week
- Job ref
- 220-WHT-2139
- Employer
- Whittington Health NHS Trust
- Employer type
- NHS
- Site
- Whittington Hospital
- Town
- London
- Salary
- £27,948 - £29,468 per annum inclusive of HCAs
- Salary period
- Yearly
- Closing
- 09/05/2024 23:59
Employer heading
Receptionist and Patient Pathway Administrator
Band 3
Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.
For our current apprenticeship vacancies, please go to https://www.gov.uk/apply-apprenticeship and use Keyword ‘Whittington’
By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.
Job overview
Receptionist and Patient Pathway Administrator - Band 3
Contract: 12 Months Fixed Term
An exciting opportunity has arisen for a full time, well organised and enthusiastic individual to join the reception and admin team at the Trauma Orthopaedic department clinic 1b.
The department provides a friendly working environment with supportive and experienced colleagues.
You will be part of a team providing comprehensive, professional and efficient administrative support to enable achievement of local and national targets within Whittington Health.
You must be enthusiastic, flexible, quick to learn, IT literate, used to various office systems including Microsoft word and excel and have excellent communication skills.
Please find the full list of duties and responsibilities in the attached job description.
For further information please contact Memunatu kamara- 02072883795
Main duties of the job
- The post holder will work as part of a dynamic team in delivering comprehensive, effective reception and administrative This will include booking patients for appointment prepping notes for clinics general excellent customer care at all times using Trust Customer Care standards.
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The post holder will be competent in the use of Microsoft Office and database systems such as Careflow, Pacs, Dictate 3 EDMS, IEP.
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The post holder will receive incoming telephone calls from patients, carers, staff, GPs and other health professionals
- The post holder will support the community clinical staff in carrying out administrative duties
Working for our organisation
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Detailed job description and main responsibilities
- To provide a high quality, helpful and courteous response for members of the public, service users and representatives of other departments or agencies by telephone, showing sensitivity to their feelings and respecting their wishes wherever
- To communicate effectively with callers, managing expectations and ensuring patients are happy with the responses they receive. Also, to liaise externally with clinicians, team leads and service managers to maintain a positive image and reputation for community services.
- To register new patients onto the electronic patient record system such as RiO, Medway and other relevant patient systems
- To administer the processes for establishing efficient clinic utilisation; this includes identify and managing the long waiter with use of the PTL list, booking interpreters and supporting patient with booking of transport, sending group text message reminders to patient when appropriate, processing outcomes, cancelling and rescheduling
- To maintain accurate electronic records.
- To manage the generic mailboxes, respond to service users queries, forward relevant communications/reports to the clinical teams, and escalate complex matters as necessary to the Deputy Service Manager
- Organising teaching and education days for staff; booking rooms and hospitality, advertising, booking in staff, photocopying materials, supporting logistics (in conjunction with systems admin team)
- To administer incoming and outgoing post as necessary.
- To be involved in continuous review of systems and
- To assist with analysis and monitoring of performance and activity, making use of a range of Including the PTL reports and qlikview
- Provide cover and support the administrative team when necessary, depending on the needs of the service
We are seeking a motivated enthusiastic individuals to join our team. The post would be ideal for anyone wanting a new challenge and to develop their administrative skills. Applicants should have excellent communication and interpersonal skills, along with IT skills and be able to have the ability to organise, prioritise and demonstrate excellent time management.
Please read the personal specification carefully to ensure your application clearly demonstrates all the essential criteria. Please provide examples in your supporting statement to show who you meet the criteria.
Person specification
Education and Qualification
Essential criteria
- Excellent written/spoken English
- Educated to GCSE/O Level or equivalent
Knowledge, Skills and Abilities
Essential criteria
- Ability to work as part of a team
- Ability to act appropriately in stressful situations
Desirable criteria
- Willingness to undertake and use training relevant to the post
Experience
Essential criteria
- Previous admin/office experience
- Previous experience of dealing with public face to face and over the telephone
Desirable criteria
- Previous experience of dealing with the public face to face and over the phone
Personal Qualities
Essential criteria
- Personal/professionally responsible
- Flexible approach to changing circumstances and department needs
- Good organisation, time management and prioritisation skills
Desirable criteria
- Demonstrate good communication skills
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Memunatu kamara
- Job title
- Operational Manager
- Email address
- [email protected]
- Telephone number
- 02072883795
- Additional information
Mon - Fri from 8.00am to 6pm
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