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Job summary

Main area
n/a
Grade
Band 6
Contract
Fixed term: 12 months (Secondment opportunity)
Hours
  • Full time
  • Flexible working
  • Home or remote working
37.5 hours per week
Job ref
199-NN-7342032-AHP
Employer
Croydon Health Services NHS Trust
Employer type
NHS
Site
Croydon University Hospital
Town
530 London Road
Salary
£44,485 - £52,521 pa
Salary period
Yearly
Closing
24/08/2025 23:59

Employer heading

Croydon Health Services NHS Trust logo

Transformation Project Support Officer

Band 6

Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.

Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.

Join us and be a part of the team that is making Croydon proud.  #choosecroydon

Job overview

Transformation Project Support Officer

Band 6 

Secondment or Fixed Term considered

The Transformation Project Support Officer will support the delivery of key transformation and improvement projects across acute services within the Trust, such as the MRI Transformation Project. The role involves assisting with the planning, implementation, and evaluation of change initiatives that align with the Trust's strategic goals, focusing on improving service efficiency, quality, and patient outcomes within the Transformation Team.

Interview date 11th September 2025

Main duties of the job

The Transformation Project Support Officer plays a vital role in assisting with the planning, delivery, and evaluation of key transformation and improvement projects within the Trust. The position involves supporting project governance, maintaining and updating project plans, contributing to benefits realisation, and monitoring project budgets. Additional responsibilities include preparing reports using advanced Excel and PowerPoint skills, managing governance meetings, recording decisions and actions, and ensuring compliance with risk management procedures. The officer also contributes analytical support, conducts ad-hoc analyses, and maintains all project trackers and documentation to a high standard.

Effective communication across a range of stakeholders and the ability to summarise and present complex information are central to the role. The officer is expected to facilitate workshops, engage constructively even in challenging environments, and support professional interactions to drive project benefits. Maintaining professional competence, adhering to Trust policies, and ensuring the accurate storage of all transformation documentation are essential aspects, ensuring that the Trust’s strategic goals for patient care and service efficiency are realised.

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. 

Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital. 

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

Detailed job description and main responsibilities

**********PLEASE SEE JOB DESCRIPTION AND PERSON SPECIFICATION FOR FURTHER DETAILS REGARDING THIS POST***********

Person specification

Qualifications

Essential criteria
  • Bachelor's degree in a relevant field (e.g., healthcare management, business administration, or a related discipline) or equivalent experience.
Desirable criteria
  • Project management qualification (e.g., PRINCE2, Agile, or equivalent)
  • Evidence of continuous professional development.

Project Support Experience

Essential criteria
  • Understanding of a PMO environment and business/project planning.
  • Experience of a of improvement projects within public sector organisations
  • Experience of risk, issue and project change management
  • Experience of a wide range of quality project management tools, templates and techniques
  • Knowledge of various best practice tools and techniques in project, programme and change management, service redesign, facilitation and service improvement
Desirable criteria
  • Experience of effective facilitation skills
  • Clear exposure and involvement with staff from a wide range of disciplines. Knowledge of IT Systems, to include Excel, Access, Word and Power Point
  • Experience of working with Integrated Care Systems (ICS) or Sustainability and Transformation Partnerships (STPs).
  • Experience working with Lean or continuous improvement methodologies

Skills and Abilities

Essential criteria
  • Programme and project management skills; Able to provide, analyse and receive complex, sensitive or contentious information
  • Inter-personal, communications and influencing skills, both oral and written; Understands negotiation and influencing techniques; Ability to influence other people to accept a point of view
  • Ability to manage, track and produce to deadlines and within resources
  • Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working

Values & Behaviours

Essential criteria
  • Commitment to NHS values, including patient-centred care, respect, and integrity.
  • Ability to demonstrate resilience and adaptability in a fast-paced, challenging environment.
  • Proactive approach to problem-solving and continuous improvement.
  • Flexibility to adjust working hours to meet project demands when necessary.

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveImproving working livesDisability confident committedDisability Advice Line

Documents to download

Apply online now

Further details / informal visits contact

Name
Richard Billington
Job title
Head of Radiology
Email address
[email protected]
Telephone number
02084013465
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