Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 363-LUT8102644
- Employer
- East London NHS Foundation Trust
- Employer type
- NHS
- Site
- Charter House,
- Town
- Luton
- Salary
- £25,760 - £27,476 pa
- Salary period
- Yearly
- Closing
- 24/07/2026 23:59
Employer heading
Administration Assistant
NHS AfC: Band 3
ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job overview
We are looking for an effective and efficient administrator to work within our community mental health service, who is flexible and a team player. The individual will be expected to contribute to the smooth function of the systems and pathways of a service user journey from the point of referral/support request to treatment, support or transfer of care.
The post holder will be required to work in a busy and demanding service environment and need to be able to work without direct supervision and have the ability to multi-task.
Good keyboard and communication skills are essential for this role as the post holder will be required to undertake duties which involve working with other disciplines within the wider service and with partner organisations.
Main duties of the job
Main duties of the job
Organizing physical and digital files in accordance with NHS confidentiality policies.
To ensure that all incoming post is date-stamped and distributed to the appropriate persons and that out-going mail is sorted according to internal, external departments and relevant agencies.
Inputting clinical data and generating reports for audits or performance monitoring
To receive all incoming calls to the service/team and deal appropriately in a courteous and helpful manner.
To deal with a range of queries from the public and other agencies in a polite and helpful manner, also by telephone and face to face encounters, seeking advice and guidance from Team Administration Lead.
To take and promptly pass on accurate notes and information, exercising independent judgement and discretion when handling, monitoring and filtering calls within data protection, customer care and confidentiality guidelines.
Working for our organisation
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Detailed job description and main responsibilities
Please see main JD PS for details.
The role involves delivering high-quality administrative and clerical support to the team, ensuring smooth and efficient service operations. The post holder must work flexibly within the admin team, contributing to effective systems that support service users. Operating in a fast-paced and demanding environment, they should demonstrate independence, initiative, and reliability. The ability to manage multiple tasks simultaneously is essential, as is maintaining professionalism under pressure. Strong organizational skills, attention to detail, and a proactive approach are key to success in this role.
Person specification
Education/ Qualification/ Training
Essential criteria
- • English GCSE or equivalent
Experience
Essential criteria
- • Previous experience of working within an administrative team/function.
- • Reception skills
- • Basic Office Experience and protocols
Desirable criteria
- • Experience of working in a mental health organisational environment
- • Working in a Multi-disciplinary Team
- Knowledge and Skills
Knowledge and Skills
Essential criteria
- • Computer Literacy
- • Familiarity with operating busy switchboard systems
- • IT Administration
- • Security guidelines and procedures
- • Managed confidential information
Desirable criteria
- • An understanding of office procedures
- • Post handling
- • Dictation / Typing
Other
Essential criteria
- • Professional Accountability
- • Flexibility
- • Ability to communicate effectively, both written and oral
- • Polite and Friendly
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Trudy Wrake
- Job title
- Service Manager/Transformation Lead
- Email address
- [email protected]
- Telephone number
- 07769304055
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