Job overview

Here at The National Institute for Health and Care Excellence (NICE) we are going through an exciting period of change and rapid growth. There could not be a better time to join us! As an organisation we all collaborate to achieve the same goal through empowering our workforce to do great things. We understand the importance of creating a respectful, supportive and transparent environment for all our employees which is why your health and wellbeing is a top priority for us!

Please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility

Main duties of the job

Working within the Workplace and Facilities Management (WFM) team, you will support the smooth running of our offices, meeting rooms, and events. As a main point of contact, you will cover reception on a rota basis and handle enquiries in a friendly, professional manner, providing a customer-focused and helpful service to staff and visitors.

You will use strong organisational skills to manage and prioritise your workload effectively, producing accurate documentation and maintaining facilities systems and electronic records in line with policies and procedures. Attention to detail will be key when ensuring information on the intranet and shared files is correct, and when setting up and checking meeting rooms.

After training, you will confidently use online systems to manage meeting room bookings, respond to helpdesk enquiries, issue security passes, and arrange travel and accommodation. You will conduct and record health and safety checks and deliver inductions for new colleagues and visitors.

You will manage event and room booking requests promptly and courteously, preparing furniture, equipment, and refreshments as required. In addition, you will support the development and implementation of internal policies and procedures, identifying opportunities for improvement and greater efficiency.

Working for our organisation

The Manchester Workplace and Facilities Management team of 7 people is responsible for the running of our offices and meeting rooms; ensuring they are a comfortable, well equipped and safe working environment for our colleagues and visitors. 
The team is also responsible for the reception service and facilitating meetings attended by staff and members of the public.  
We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment. 

Our benefits include:
Generous NHS Pension – Secure your future with one of the most rewarding pension schemes in the UK.
Flexible Working – Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times.
Exclusive Discounts – Save on shopping, dining and more with a Blue Light Card.
Time to Recharge – Start with 27 days’ annual leave plus Bank Holidays.
Inclusive Staff Networks – Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and more – we celebrate diversity.
Tailored Development – Grow your career with personalised learning and development opportunities.
If you feel this is the type of environment you will enjoy working in, apply today!