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Job summary

Main area
Mental Health
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week (Working day shift and night shifts, including weekends and bank holidays.)
Job ref
363-TH8237560-B
Employer
East London NHS Foundation Trust
Employer type
NHS
Site
Mile End Hospital
Town
Mile End
Salary
£34,186 - £37,389 per annum Inc HCA
Salary period
Yearly
Closing
05/11/2026 23:59

Employer heading

East London NHS Foundation Trust logo

Associate Mental Health Practitioner

NHS AfC: Band 4

ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Job overview

We are seeking to recruit an Associate Mental Health Practitioner who will work across the Service as directed to provide and support smooth transitions between teams and a high level of experience for the person in crisis. 

 

The Associate Practitioner will demonstrate robust assessment, risk assessment and management skills and possess sound decision making skills for people in a mental health crisis and will formulate crisis safety plans under the guidance of registered clinicians.

 

They will demonstrate an understanding of a range of brief interventions and be able to provide robust physical health checks or be willing to undertake training to do so.

 

They will be expected to work under supervision, with adherence to Trust procedures and policies, and to employ value based and socially inclusive practice.

Main duties of the job

·         Taking calls and text messages from patients and carers with all levels and complexities of Mental Health needs

·         Triaging calls and text messages ensuring they are dealt with by the most appropriate professional

·         Provision of a high quality Mental Health crisis support line

·         Meeting the key performance indicators set for answering calls and responding to text messages

·         Liaise with other professionals and agencies as appropriate to support the person in crisis

Working for our organisation

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Detailed job description and main responsibilities

Please see details attached in the uploaded Associate Mental Health Practitioner Job Description and Person Specification

Person specification

Education & Qualification

Essential criteria
  • Evidence of basic skills at level 2 numeracy and literacy
  • NVQ level 3 or equivalent mental health experience
Desirable criteria
  • Brief intervention and motivational interviewing training or willingness to undertake
  • Suicide prevention training or willing to undertake
  • Degree in psychology/psychology graduates

Experience

Essential criteria
  • Relevant experience working with and supporting people with mental health needs
  • Is able to demonstrate good organisational skills
  • Build relationships and maintain working practices with other team members and relate to other teams and organisations as required in order to maintain the level of service.

Knowledge and Skills

Essential criteria
  • IT literate
  • Is able to produce written documentation as required by the service area.
  • Has an ability to communicate clearly, concisely and confidently, using language and manner appropriate to the audience, avoiding the use of jargon.
Desirable criteria
  • Able to measure and monitor physical health signs and symptoms

Other

Essential criteria
  • Keep yourself updated on all matters relating to Trust policy.
  • Familiarise yourself with matters relating to health and safety management as they affect you personally and/or the Trust.

Employer certification / accreditation badges

Capital Nurse, LondonCommitted to being an Inclusive EmployerApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveHSJ Best places to workArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.Disability confident employerCare quality commission - OutstandingStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jayna Patel
Job title
Service Lead
Email address
[email protected]
Telephone number
07789 561 753
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