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Job summary

Main area
Administration
Grade
Band 8a
Contract
Permanent
Hours
  • Full time
  • Flexible working
37.5 hours per week
Job ref
259-7668926NUH-B
Employer
Barts Health NHS Trust
Employer type
NHS
Site
Newham University Hospital
Town
Newham
Salary
£61,631 - £68,623 per annum inc
Salary period
Yearly
Closing
22/01/2026 23:59

Employer heading

Barts Health NHS Trust logo

Service Manager

Band 8a

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

Barts Health supports the Pregnancy Loss Pledge and commits to supporting their staff through the distress of miscarriage.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

Job overview

Service Manager – Acute, Care of the Elderly and Specialist Medicine
We are looking for a skilled and motivated Service Manager to join our team at  Newham University Hospital. This role sits within one of the largest and most complex directorates in one of the biggest Trusts in the country, offering both  challenge and real opportunity. While we face the same financial and operational  pressures as most NHS organisations, we are also driving significant improvement work through the We Improve programme, making this an exciting time to join us. Working closely with the Associate General Manager, you will provide operational  leadership across Acute Medicine, Care of the Elderly and Specialist Medicine  services. You will bring strong performance management skills, an understanding of complex clinical pathways, and the ability to lead service development initiatives. You will also work closely with your teams, colleagues and partners to support wider directorate improvements.

Main duties of the job

Your ability to engage staff, lead through change and act as an operational, visible  manager will be essential. You will contribute to productivity and efficiency schemes, so good business and financial awareness will be important. We are looking for someone who is flexible, operationally confident and comfortable constructively challenging existing ways of working while building positive and trusting relationships across all staff groups. You will be focused on delivering high-quality services and excellent patient experience, and you will work alongside a high-performing operational team who will support you to be successful in the role.
 
Reporting to the Associate General Manager, and working closely with Clinical  Leads and Matrons, you will help ensure we meet our quality, regulatory and  performance standards. You will also line manage the Assistant Service Manager for Acute, CoE and Specialist Medicine.
 
This is a great opportunity to join a committed and supportive team in a high-profile service, offering strong development, stretch and meaningful operational experience.

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.  

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.  

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.  

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

 

Person specification

Experience

Essential criteria
  • Operational management experience
  • Experience of successfully leading and implementing
Desirable criteria
  • Experience of managing large groups of staff
  • Experience of working in a healthcare environment outside of the NHS

Qualifications & Knowledge

Essential criteria
  • Evidence of continuing education and development
  • Demonstrable ability to evaluate and improve service quality
Desirable criteria
  • Educated to relevant Degree or working towards e.g. Degree in Numerate or information systems, Masters in Health management or Core Academic Subject
  • Recognised management qualification
  • Knowledge and awareness of issues affecting NHS acute Hospitals
  • Has experience of putting together a business case and contributing to its implementation

Employer certification / accreditation badges

Green@Barts HealthNHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationPositive about disabled peopleAge positiveInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Happy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Nabeel Hussain
Job title
Deputy Director of Operations, Newham
Email address
[email protected]
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