Job summary
- Main area
- Administration
- Grade
- Civil Service: Administrative Officer (AO)
- Contract
- Fixed term: 12 weeks (FTC until 31/03/2026 and FTC until 30/09/2026)
- Hours
- Full time
- Part time
- Job share
- Flexible working
- Job ref
- 919-GB-307326-EXT
- Employer
- UK Health Security Agency
- Employer type
- Public (Non NHS)
- Site
- Nottingham – Supporting Hub
- Town
- Nottingham
- Salary
- £25,651 - £27,220 Per annum, Pro Rata
- Salary period
- Yearly
- Closing
- 16/10/2025 23:59
Employer heading

Administrative Officer
Civil Service: Administrative Officer (AO)
Job overview
We are recruiting for 2 x Fixed Term Contract Administrative Officers to work as part of Business Operations Team. 1 fixed term contract will be until the 30th September 2026 and the other 1 fixed term contract will be until 31st March 2026.
These roles will require you to:
- Work collaboratively with all members of the team and/or Directorate to provide an accurate and effective administrative support service.
- Work with minimal supervision and be expected to work flexibly as part of a multi-disciplinary team providing a wide range of specific administrative duties.
- May work with colleagues who are based across the country at different sites and/or who work remotely.
Main duties of the job
Administrative Support
• Provide comprehensive administrative support to teams across the Directorate, including diary management of one or more senior staff, if required.
• To be responsible for dealing with telephone enquiries and other communications that may require a high degree of tact, diplomacy, and confidentiality.
• Action routine correspondence, prepare acknowledgements and response letters as requested.
• Collate information and data to produce reports and documents as required; some may be confidential and/or complex.
• Assist with the dissemination and/or collation of information/returns for business operations in a timely manner.
• Provide Incident Co-ordination administrative cover on rotation as required (if applicable)
• Improve the quality of services and contribute to the improvement of the administration service.
• To be responsible for organising and controlling own workload ensuring deadlines are observed and duties performed efficiently.
• Provide cover as directed by line manager for other members of the team in their absence and assist with their workloads as necessary.
Financial and Resource management
• Assist with the procurement of goods and services in-line with UKHSA policies and procedures, including overseeing ordering of stationery and general equipment supplies for the office; ensuring appropriate levels of stock are maintained; and arranging travel and hotel bookings.
Working for our organisation
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all. Please visit our careers site for more information https://gov.uk/ukhsa/careers
Detailed job description and main responsibilities
Main duties of the job continued:
Meetings and Events
• Arrange, attend, and provide secretariat support to teams and other internal and external meetings and/or networks as required. This will include booking venues; organising hospitality; preparing and producing paperwork, i.e., agendas, action logs, collating and distributing all necessary information and documentation electronically and taking minutes or action notes as required. Ensuring all minutes or action notes are issued in a timely manner and agreed actions are appropriately recorded.
• Assist with organising external and/or internal conferences, away days and training days, including registration, and preparing resources.
Information Governance and Information Management
• Operate and update a range of databases and computerised case management / surveillance systems. Input data and information accurately and completely, using the correct formats consistently with legislation, policies, and procedures.
• Adhere to clinical governance and security of information arrangements at all times.
• Assist in the effective use and maintenance of the office environment and systems and support the introduction of, and working with, systems to manage these effectively; this will include organising and maintaining comprehensive electronic filing systems and using digital tools, for example Case and Incident Management Systems (CIMS).
Personal and Professional Development
• Undergo a programme of on-going development and education, including participating in the annual appraisal process, to build on existing knowledge and develop skills to meet competencies required to undertake the role.
Communication and Key Working Relationships
• The post holder will develop effective working relationships and communicate regularly with a wide range of individuals via phone, email and face to face including, local team members and managers, clinical and non-clinical staff and scientists. The post holder may also take phone calls and/or emails from members of the public and/or stakeholders.
Other
• In addition to the job specific requirements above, this role will require adherence to all UKHSA Policies and Procedures. A full list of these is available on UKHSA Pulse and form part of the employment contract.
• All staff will adhere to the UKHSA People Charter actively demonstrating the positive behaviours
• All staff are expected to contribute to the delivery of corporate goals and objectives.
• The role holder may be expected to support corporate service activity as set out in the Corporate Services Standard Operating Procedures
• As a Category 1 responder under the Civil Contingencies Act 2004, UKHSA has a set of civil protection responsibilities which it must fulfil in the response to any emergency or major incident. Staff may be asked to contribute to the preparedness for and response to major incidents and emergencies (as defined in the UKHSA Concept of Operations) as required.
• This document provides an outline of the tasks, responsibility and outcomes required of the role. The job holder will carry out any other duties that may reasonably be required by their line manager.
• The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the team or Directorate and the Organisation.
Professional Development
• Identify, discuss, and action own professional performance and training/development needs with your line manager through appraisal/individual development plan. Attending internal/external training events
• To participate in all mandatory training as required, i.e., fire safety, information governance and all other mandatory training.
Key Working Relationships
The post holder will develop working relationships and communicate regularly with a wide range of individuals, clinical and non-clinical, internal, and external to UKHSA.
Essential role criteria:
- Experience within an administrative role
- Experience of using Microsoft Office software i.e., Word, Excel, Outlook and PowerPoint or equivalent.
- Ability to communicate clearly and concisely both orally and in writing. Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money.
- Ability to prioritise own work and work with minimal supervision.
- Ability to produce work that is accurate in a timely fashion, whilst multi-tasking and working in a busy environment.
- Ability to follow guidance, policies, and processes, including handling sensitive and confidential data.
- Ability to handle telephone enquiries and receive visitors.
- Ability to work well as part of a team.
- You are inquisitive, you seek out new information and look for new ways to develop yourself.
- An understanding of and commitment to equality of opportunity and good working relationships.
Desirable role criteria:
- Experience handling sensitive and/or confidential data.
- Experience of arranging meetings and supporting events and taking minutes.
- Experience of working in an office environment.
- Talk to relevant people to get advice and information when unsure how to proceed
Selection Process Details:
This vacancy will be assessed using a competency-based framework which will assess your qualifications, knowledge and experience and / or skills and abilities outlined in the essential criteria.
Stage 1: Application & Sift
You will be required to complete an application form. You will be assessed on the (10) listed essential criteria, and this will be in the form of a:
- Application form (‘Employer/ Activity history’ section on the application)
- up to 1,500 word supporting statement
This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria.
The Application form and supporting statement will be marked together.
Longlisting:
In the event of a large number of applications we will longlist into 3 piles of:
- Meets all essential criteria
- Meets some essential criteria
- Meets no essential criteria
The following will be taken through to the next stage:
- Meets all essential criteria
- Meets some essential criteria
Shortlisting:
In the event of a large number of applications we will shortlist on the following:
- Experience within an administrative role
Desirable criteria may be used in the event of a large number of applications / large amount of successful candidates.
If you are successful at this stage, you will progress to interview & assessment
Please do not exceed 1500 words. We will not consider any words over and above this number.
Feedback will not be provided at this stage.
Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV.
Stage 2: Interview (competency based)
You will be invited to a (single) remote interview.
Knowledge, experience, skills & abilities will be tested at interview.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Eligibility Criteria - External
Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).
Location
This role is being offered as hybrid working based at our hub in Nottingham.
We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month). Our core HQ offices are modern and newly refurbished with excellent city centre transport link and benefit from benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).
Security Clearance Level Requirement
Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard.
Person specification
application form and supporting statement
Essential criteria
- application form and supporting statement
Essential Criteria
Essential criteria
- Questions on expereince, knowledge and skills
Documents to download
Further details / informal visits contact
- Name
- Gurkamal Bhambra
- Job title
- Resourcing
- Email address
- [email protected]
- Additional information
For information regarding the role please contact [email protected]
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