Job summary
- Main area
- Acute Medicine
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 18.75 hours per week (( Monday to Friday ) Days, Includes Weekends and Bank Holidays)
- Job ref
- 213-DivisionB-7442467-A
- Employer
- King's College Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Princess Royal University Hospital
- Town
- Orpington
- Salary
- £29,651 - £31,312 Pro Rata Including High Cost Area
- Salary period
- Yearly
- Closing
- 05/11/2025 23:59
Employer heading
Ward Administrator
Band 3
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.
We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.
Job overview
To provide high-quality administrative and clerical support to the nursing and medical staff on the AMU inpatient wards and the Medical Same Day Emergency Care (SDEC) department. The role includes responsibility for managing patient information and ensuring the accuracy of data quality. It also involves assisting nursing staff with discharge planning and providing a professional and welcoming front-of-house service for patients, visitors, and staff, ensuring they are appropriately informed.
Main duties of the job
Data Quality
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Update and maintain accurate patient data, including complete patient demographics such as next-of-kin and ethnicity details, on the EPIC system and within medical records.
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Enter and retrieve data from all current Trust computer systems, ensuring adherence to acceptable data quality standards. Use circulated data quality reports to correct any omissions.
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Ensure that full medical records are available for all patients admitted to the ward by uploading paper notes to EPIC and digitising all paper documents in a timely manner.
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Support clinical staff with the smooth flow and timely discharge of patients.
Customer Care / Patient Liaison
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Provide a full front-of-house service by welcoming patients and their relatives/visitors onto the ward, while ensuring that security and infection control measures are strictly followed.
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Answer ward telephone enquiries promptly, efficiently, and politely. Resolve local issues where possible, or refer them to relevant staff as appropriate. Be mindful of the sensitivity of such calls, and ensure that all messages are relayed accurately via email or written notes.
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Coordinate the transfer of patients to tertiary centres or continuing care settings (e.g. nursing homes, residential homes, or hospices). This includes arranging transport and ensuring the clinical team completes all relevant documentation prior to discharge.
Working for our organisation
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
Detailed job description and main responsibilities
The post holder has a general duty of care for their own health, safety, and wellbeing, as well as that of work colleagues, visitors, and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.
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To observe the general responsibilities of all staff under the Health & Safety at Work Act.
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To maintain strict confidentiality of staff and patient records, in line with Trust Policy; any unauthorized breach of confidentiality will result in disciplinary action.
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To ensure that acceptable standards of data protection are maintained, in accordance with the Data Protection Act.
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To observe the rules, policies, and procedures at King’s College Hospital.
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To undertake any other duties appropriate to the grade which may be required.
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To carry out duties as an employee and service provider with due regard to the Trust’s Equal Opportunities Policy.
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To participate in team meetings as required by your team leader.
Person specification
Experience & Knowledge
Essential criteria
- Previous clerical/reception experience coupled with the ability to liaise effectively with all levels of staff
- ECDL or proven equivalent experience in MS package, email and internet browsers
Desirable criteria
- Previous Ward Clerk/Receptionist experience
Qualifications
Essential criteria
- GCSE A-C in Maths and English
Skills
Essential criteria
- Excellent written and verbal communication skills combined with an effective and good telephone manner.
- Customer Care experience
- Team Player with the ability to interact with internal and external staff/public.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Peter Frost
- Job title
- Medical Secretary / Admin Supervisor
- Email address
- [email protected]
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