Job overview

To provide a high quality administrative and clerical support to the nursing and medical staff. To be responsible for the management of patient information and to ensure accurate data quality. To assist nursing staff with discharge planning. To provide a full and professional front of house service for patients, visitors and staff ensuring they are informed appropriately.

To assist the nursing, medical and therapy staff with the discharge processes, liaising with Discharge Lounge staff where appropriate.

Identify potential problems with the discharge process and escalate to the Ward Manager.

To request porters to transfer patients to and from the ward as directed.

Main duties of the job

To update and maintain accurate patient data and complete patient demographics, including next-of-kin and ethnicity details, on the computer-based system EPIC when implemented).

To ensure that the EPIC patient lists and the ward whiteboard are kept updated and accurate. Liaising with the Ward Manager / Nurse in Charge where necessary.

To enter and retrieve data from all current Trust computer systems in place (EPIC) to acceptable data quality standards.

To welcome and provide a full front of house service to patients and their relatives/visitors onto the ward, ensuring that security and infection control measures that are in place are adhered to.

To answer ward telephone enquires promptly, efficiently and politely, resolving local issues and referring on to other relevant staff as appropriate. 

To ensure that all clinical referrals are forwarded to the relevant internal department and/or external agencies.

After discharge of patients to make out-patient/follow-up appointment as requested by clinical team and to communicate the details to patients and/or carers.

Co-ordinate the transfer of patients to tertiary centre/continuing care setting (nursing home, residential home or hospice). 

To ensure that the reception desk and waiting areas are maintained in a presentable manner.

To be aware of the ward policies with regard to visiting hours (including protected mealtimes), visitor numbers and timings of patient meals.

Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. Transforming Healthcare is the vision at the heart of the King’s Strategy – 2026 to 2031. Together, we are pursuing six strategic ambitions: delivering high-quality patient care; being a great place to work; leading pioneering research, innovation and education; building strong and successful partnerships; providing timely and efficient care; and ensuring long-term financial sustainability.  Achieving these ambitions will require all of us to work as one Team King’s, united by a shared commitment to our values of being caring, collaborative, inclusive and innovative. By living these values every day, we will transform healthcare for our patients, our communities and each other

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.