Job summary
- Main area
- Outpatients
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 213-DivisionB-7991864-A
- Employer
- King's College Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Orpington Hospital
- Town
- Orpington
- Salary
- £30,630 - £32,346 per annum including HCAs
- Salary period
- Yearly
- Closing
- 18/09/2026 23:59
Employer heading
Appointment & eRS Coordinators
Band 3
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£2.1 billion, 1.5 million patient contacts a year and more than 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.
We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.
Job overview
We are seeking a highly organised and customer-focused eRS Coordinator to join our busy Outpatient Access team. This role is responsible for coordinating and booking first outpatient appointments across the Trust’s centralised booking service, using both eRS and EPIC systems.
The successful candidate will play a vital role in supporting patient access to services by managing appointment requests efficiently, monitoring worklists, escalating capacity concerns, and coordinating appointment reschedules where required. Working in a fast-paced environment, the post holder will provide a professional and responsive service while ensuring compliance with Trust policies and national waiting time guidelines.
Main duties of the job
- Book first outpatient appointments using eRS and EPIC systems.
- Monitor and manage centralised worklists to ensure timely patient scheduling.
- Escalate clinic capacity issues and support the management of appointment reschedules.
- Act as a first point of contact for the Trust’s centralised call centre, responding to enquiries and directing calls appropriately.
- Manage Urgent, Routine, and Two Week Wait (2WW) appointment pathways in line with Trust policies and national targets.
- Monitor and action centralised inboxes on a rota basis.
- Maintain accurate patient records and ensure confidentiality is upheld at all times.
- Work closely with colleagues and support the Outpatient (OPAC) Supervisor in delivering an efficient booking service.
Working for our organisation
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
Detailed job description and main responsibilities
The eRS Coordinator will support the delivery of an effective and patient-centred outpatient booking service within the Trust’s centralised scheduling team. The post holder will be responsible for managing outpatient referrals and booking appointments through eRS and EPIC systems, ensuring all activity is completed accurately and within required timescales.
The role involves proactively monitoring booking worklists, identifying and escalating capacity concerns, and supporting the coordination of appointment changes and reschedules to minimise delays to patient care. The post holder will work across multiple appointment pathways, including Routine, Urgent, and Two Week Wait (2WW) referrals, ensuring compliance with Trust procedures and national waiting time standards.
As part of the centralised call centre function, the eRS Coordinator will provide a professional first point of contact for patients, clinical teams, and external stakeholders. This includes handling telephone enquiries, resolving booking queries where possible, and redirecting calls appropriately to ensure an excellent customer experience.
The role also includes a range of administrative responsibilities, such as monitoring shared inboxes, processing correspondence, maintaining accurate electronic records, and supporting the wider outpatient administration service on a rota basis.
The successful candidate will be able to work effectively in a demanding and fast-paced environment, demonstrating excellent organisational skills, strong attention to detail, and a high standard of customer service. Good working knowledge of Microsoft Office applications and previous administrative experience are essential for this role.
Person specification
Knowledge and Experience
Essential criteria
- Competent use of IT Systems – Excel, Word & database input
Desirable criteria
- Experience in use of any appointment/patient administration system
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Joanne Lobb
- Job title
- OPAC Supervisor
- Email address
- [email protected]
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