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Job summary

Main area
Surgery
Grade
Band 3
Contract
Apprenticeship: 19 months
Hours
Full time - 37.5 hours per week
Job ref
162-7779-SURG
Employer
Barking Havering and Redbridge University Hospitals NHS Trust
Employer type
NHS
Site
QH Critical Care
Town
Romford
Salary
£28,652 per annum inclusive
Salary period
Yearly
Closing
02/07/2026 23:59

Employer heading

Barking Havering and Redbridge University Hospitals NHS Trust logo

Band 3 Apprentice Ward Clerk

Band 3

 

PEOPLE are at the HEART of everything we do

This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here 💙

https://www.youtube.com/watch?v=lePIUCfMPLk

Job overview

We have an exciting opportunity to join the team at Queens Hospital GITU/HDU Critical Care Unit as an Apprentice Ward Clerk. Applicants should have excellent communication skills, both written and verbal and good organisational skills. They should be computer literate and be able to work well under pressure to meet deadlines. The main duties of the job will be to provide a comprehensive and efficient clerical/administrative support to nursing and medical staff. This includes ensuring the patients’ medical notes are tidy and organised, Nursing documentation is available, answering phone calls and supporting the caller, ensuring administration of the patient is in order on the IT systems and ordering stock as required. You will also promote and encourage a caring and sympathetic environment for patients, relatives and staff ensuring that high standards of service are continually maintained.

You will work as member of a wider team in the Critical Care unit, covering the other Critical Care units Jubilee, KGH and Neuro Critical care when needed.

Alongside the role you will complete the Level 2 Customer Service Practitioner apprenticeship. If you already hold a Customer Service qualification at Level 2 or above, then you are not eligible to apply for this post.

 

Please read the advert and Job Description carefully before applying, ensuring that you clearly demonstrate how you meet the criteria in the person specification.

To be eligible for an Apprenticeship you must meet the following criteria:

Be 18 years old or over

Have the right to work in the UK with a visa status that covers the duration of the apprenticeship programme

Have been ordinarily resident in the UK for the past 3 years

We welcome applications from those with lived experience of the care system.

Main duties of the job

Ensure that all work related to the apprenticeship is completed in the given timeframe. This includes attendance at all workshops, meetings with your Education Coach and all written assignments. Answer telephone calls and deal with queries appropriate to the role; referring all other queries to a suitable member of staff. To contact patients to notify them of appointments if requested by Nurse in Charge To relay telephone messages to staff when necessary. Use of the Electronic Patient Record Admit and discharge all patients on the Electronic Patient Record within 24 hours of their appointment.

Working for our organisation

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. 

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission. 

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care. 

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance. 

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.  

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role.  Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Rachna Srivastava Recruitment Advisor, on 01708 435000 Ext. 5904. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Person specification

Education/ Qualifications

Essential criteria
  • Good level of education to GCSE standard with English and Maths at Grade 1 as a minimum

Skills/ Abilities

Essential criteria
  • Good oral and written communication skills in English
  • Working knowledge of Microsoft packages including Outlook, Word and Excel
Desirable criteria
  • Good typing skills/qualification

Experience/ Knowledge

Desirable criteria
  • Previous administration experience
  • Ability to work in a fast paced, high-pressure environment and to complete work in a timely manner

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareArmed Forces Covenant Bronze Award

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Elizabeth Abraham
Job title
Matron
Email address
[email protected]
Telephone number
01708435000
Additional information

Ext 6499/2139

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