Job overview

The post holder will manage the delivery of a high quality, safe and compassionate healthcare service to patients. They will have responsibility for ensuring that all administrative processes are efficient and effective and enable the team and the Trust to meet high standards of performance. The post holder will have specific responsibility for driving forward excellent standards of customer service taking action where levels of service delivery fall short of what is required or do not uphold Trust values. The post holder will line manage a team of administrators and will be responsible for organising workload and cover, recruiting and inducting new staff members, identifying training and support required by individuals and managing performance.

Main duties of the job

Roles and responsibilities

·         Maintaining Cardiology Medical rota in accurate and timely manner to ensure all planned (annual, study leave) and sickness absences are reflected in real time.

·         Effectively coordinating Cardiology Medical rota ensuring reallocation of staff to cover shortfalls and any gaps are escalated in a timely manner.

·         Ensuring timely distribution of most recent rota to all stakeholders

·         Facilitating and attending regular meetings with clinical rota managers

·         Continuously liaising with Assistant service manager to stay up to date with upcoming changes in establishments, identifying the impact on the rota and assisting in taking mitigation steps

Administration office

·         Take overall responsibility for efficient running of the administrative function, maintaining effective office/ departmental systems and processes.

·         Work with other members of the wider team to ensure quality standards are adhered to.

·         Ensure that the team is aware of relevant Trust policies and procedures relating to HR processes and service delivery.

·         Develop new processes for the service with a view continuously improving the patient experience.

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·         Take responsibility for patient/client care in terms of dealing with complex patient queries, particularly where patients are distressed and emotional.

·         Manage complex patient queries referred from other staff to an appropriate resolution.

Working for our organisation

Our objectives set out how we plan to realise our vision. They offer our employees, partners and our communities clarity about what we will do.

• We will provide high-quality, timely and equitable care in a sustainable way
• We will be a high-quality employer where all our people feel they belong and are empowered to provide excellent services and grow their careers
• We will base our care on high-quality, responsive, and seamless non-clinical and administrative services
• We will build high-quality, trusted ways of working with our local people and partners so that together we can improve the health of our communities

Organisational Values

All staff employed by the Trust are expected to embody our ‘HEART’ values throughout their employment. The values describe how we interact with each other and our patients and underpin everything we do and say to achieve our vision:

                   Honesty - open and honest in everything we do

Equity – we value all people equally and treat them fairly whilst recognising their individuality

Accountability – we will provide excellent care and ensure the safety and wellbeing of all patients

                   Respect – we treat everybody the way we would like to be treated

Teamwork – we work together to make improvements, delivering consistent, high quality, safe care