Job overview

To provide comprehensive administration services to support all functions of the  Audiology Department in delivering an effective service and to support patients and patient carers.   
The post holder will be required to undertake a range of tasks working in a busy  department, including effective referral management, accurate data input on the  relevant clinical system/s, processing of referrals, uploading and processing of  clinical information, the use of electronic call handling systems, validation of patients,  completing monthly charging data, the use of the department scripts and procedures  and involvement in service improvement projects on an ad hoc basis.  

Main duties of the job

• To answer all telephone calls to the department, taking concise messages  and redirecting queries to the appropriate person using available information  and initiative.  
• Support and manage all patient and service-related queries coming to the  department via telephone calls, emails and letters. 
• Support and manage patient referrals from other specialist’s services within the trust.  
• To scan and email all non-GP referrals to patient access centre in a timely manner. 
• To use electronic patient management system (Auditbase) to register, 
  process, check, update patient’s demographics.  
• To transfer daily clinician clinic lists from Trust PAS system to Audiology patient management system for all sites.  
• To alert the Patient Pathway Coordinator of any gaps in the diary ensuring clinic utilisation is efficient.  
• To change/reschedule appointments at short notice due to staff sickness, meeting, training etc.  
• To complete monthly validation reports for the service and to arrange appointments as necessary.  

*For full details of the main responsibilities and requirements of this role, please refer to the attached Job Description and Person Specification.

Working for our organisation

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.  

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

“We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).”