Job summary
- Main area
- Bank Admin
- Grade
- Band 2
- Contract
- Bank
- Hours
- Flexible working - 0 hours per week
- Job ref
- 222-BANKADMINDAY-2
- Employer
- West London NHS Trust
- Employer type
- NHS
- Site
- West London NHS Trust
- Town
- Southall
- Salary
- £30,142 - £36,027 Inclusive of all standardised bank rates
- Salary period
- Yearly
- Closing
- 08/07/2026 23:59
Employer heading
Bank Band 2 Admin
Band 2
West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.
We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.
Job overview
Bank Administration Opportunities Band 2
Locations across : Hammersmith & Fulham/Ealing/Hounslow
Flexible working. Meaningful impact. Grow your NHS experience.
We are inviting applications for a Bank Administrator role within West London NHS Trust. This is an excellent opportunity for experienced administrators seeking flexible working arrangements while contributing to a high-performing, patient-centred mental health service.
If you are proactive, highly organised, and confident working in fast-paced environments, this role offers the chance to broaden your NHS experience and make a real difference.
If successfully shortlisted, you will be invited for a face-to-face interview on Monday 20th July 2026
Please note we do not offer sponsorship for this role
Main duties of the job
Key Responsibilities (depending on band/role)
- Coordinate and minuting of meetings, ensuring accurate records and timely follow-up of actions
- Provide administrative support to clinics, including appointment scheduling, reminders, and updating electronic patient records
- Process Mental Health (MH) forms and maintain compliance with clinical documentation standards
- Act as a key point of contact for staff, professionals, and patients
- Reception cover in one of our Mental Health Inpatient Units
- Support team workflows and contribute to service efficiency
- Support calls coming in and out
- Support Triage meetings
Working for our organisation
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
Qualifications
Essential criteria
- CLAiT Level 1 or equivalent experience
- Literate and numerate 3 GCSE grade C or above including English. NVQ 1 or RSA 1 in admin or customer care or equivalent experience.
Desirable criteria
- ECDL/CLAit Level 2
- RSA or 2/AMSPAR pt1 NVQ 2 in admin or Customer Care
Experience
Essential criteria
- Previous experience in a customer care environment
- Experience dealing with public face to face and on phone
- Basic/competent/Experience of using MS Office Word, Excel, and Email and internet
Desirable criteria
- Reception/admin Experience in a Healthcare setting
- Using PowerPoint
- Switchboard and reception experience
Knowledge/Skills
Essential criteria
- Knowledge of and proficient in basic office procedures
- Basic understanding of confidentiality and data protection
- Ability to empathise with and deal with enquiries from service users and carers
- Ability to organise own work, prioritising to meet deadlines and to use initiative
- Ability to switch tasks at short notice and deal with some non-routine enquiries
Desirable criteria
- Knowledge of trust objectives
- Basic understanding of people attending Mental Health services
- Audio typing
- Touch typing 30wpm
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Geraldine Brennan
- Job title
- Head of Administration & Patient Services
- Email address
- [email protected]
List jobs with West London NHS Trust in Administrative Services or all sectors