Job overview

Clinical governance processes enable the Trust to provide evidence to patients, the public, commissioners and to statutory bodies that the Trust provides services that are safe, effective, responsive, caring, patient centred, well led, timely, efficient and equitable. The Clinical Governance Team provide assurance of high-quality care to the Trust Board and support clinical services to achieve that assurance by leading a culture of clinical excellence to enable delivery of safe, high-quality care to patients that is evidenced by good outcomes and patient feedback, listening to the peoples voice to continuously learn and improve. The Clinical Governance Team are responsible and accountable for continually improving the quality of our services and safeguarding high standards of care by creating an environment in which excellence in clinical care can flourish and thrive. Job Purpose The post holder will be responsible for providing high quality, effective, integrated administration support service within the Clinical Governance Team whilst reacting to and implementing change to the service as directed by their line manager.

Advert will close early where the maximum numbers of applicants is reached.

Main duties of the job

Work in a supportive capacity to key members of staff within the Clinical Governance Team to assist in the delivery of an effective service.   

To support the Local Service clinical service lines (ECP/HCH) in identifying learning points from incident and patient complaint related reporting data, both internally and externally.

To support the service lines in the preparation of related reports, as required, as part of the Quality and Board assurance process.

To resolve problems relating to incident and complaint reporting and data collection quality issues, and to understand when to escalate concerns to their line manager

To work independently to produce weekly and monthly incident from Datix or other reporting systems, as requested

To maintain the Local Services (ECP/HCH) incident databases, and ensure the information is up-to-date and valid

To attend incident related meetings as agreed with their Line Manager and take minutes, produce action logs and prepare meeting papers.

To attend internal incident or patient complaint related meetings and take minutes, produce action logs and prepare meeting papers.

To provide verbal and written advice and information to staff requiring assistance with regards to the reporting of incidents.

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and   Hammersmith & Fulham).  We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.