Job summary
- Main area
- Learning & Development
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 222-CORP-961
- Employer
- West London NHS Trust
- Employer type
- NHS
- Site
- St Bernard's Hospital
- Town
- Southall
- Salary
- £29,651 - £31,312 per annum inc HCAS
- Salary period
- Yearly
- Closing
- 23/09/2025 23:59
Employer heading

Apprenticeship and Widening Participation Administrator
Band 3
West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.
We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.
Job overview
Interested in earning and learning?
Keen to be part of a team that supports others learn on the job and grow their career?
As an Apprenticeship and Widening Participation Administrator, you will provide comprehensive administrative support to the Apprenticeship and Widening Participation programmes ensuring all policies, processes and guidelines are adhered to and the highest level of customer service is delivered.
You will also provide high quality administrative support to the Apprenticeship and Widening Participation Lead and you will be an important point of contact for learners and Training Provider.
You will need to meet the Knowledge, Skills and Behaviour of the Apprenticeship standard as defined by both the Learning Provider and the Trust.
Main duties of the job
General administration for all Trust Apprenticeship programmes, learners as well as the Apprenticeship Lead
Trust Intranet – Apprenticeship Page Management – keep this updated and work constructively with Comms Team/IT regarding any changes or update
National Administrator Week; assist the Lead with arranging events and collating outcome data
Work Experience: manage the administration, including pre/during/post programme planning, data collection and feedback
Care Certificate: support the Care Certificate administration, including data outcome collation and reporting
You will need to be a good listener and someone who can be responsive and empathetic to queries by phone/email/in person.
You will need to have a problem-solving approach, be willing work independently as well as under supervision
Working for our organisation
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
QUALIFICATIONS
Essential criteria
- English Language & Maths GCSE Grade A-C / (9-4) or equivalent Level 2 Functional skills
- Evidence of commitment to continuing professional development, including participation in an Apprenticeship
EXPERIENCE
Essential criteria
- Some experience in administration, ideally within a healthcare or educational setting
Desirable criteria
- Experience of administering Apprenticeship training or work programmes is an advantage
SKILLS
Essential criteria
- Excellent organisational and time management skills, with the ability to manage multiple responsibilities effectively
- Strong interpersonal and communication skills, with the ability to liaise professionally and sensitively with apprentices, interns, and staff
- Ability in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with web-based management systems.
Desirable criteria
- Knowledge of Apprenticeships and Apprenticeship Levy
- Knowledge and understanding about Widening Participation in the NHS
Documents to download
Further details / informal visits contact
- Name
- Gina Hayden
- Job title
- Apprenticeship and Widening Participation Lead
- Email address
- [email protected]
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