Job summary
- Main area
- Outreach Worker
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- Assertive Outreach Worker
- Employer
- West London NHS Trust
- Employer type
- NHS
- Site
- St Bernards
- Town
- Southall
- Salary
- £33,262 - £36,027 Per Annum
- Salary period
- Yearly
- Closing
- 06/11/2026 23:59
Employer heading
222-EAL-136
Band 4
West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.
We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.
Job overview
An exciting opportunity has arisen for suitably experienced candidates who are wanting to work in our newly developed Ealing Intensive Outreach and Rehabilitation team with two arms one being Rehabilitation & the other Assertive Outreach. Ealing is mobilising these new services bringing together the existing Community Rehabilitation teams alongside new investment to develop an assertive outreach pathway for service users with complex psychosis who need an assertive approach to engagement as part of their clinical presentation to provide care, treatment and support.
Successful candidates will show knowledge and experience of engaging people in the community who are experiencing psychosis with complex needs. They will also demonstrate experience of working within a multi-disciplinary team setting; taking responsibility for assessing need and setting up robust care plans to support service user recovery. They will be able to take a flexible, robust and persistent approach to working alongside service users and their support networks to deliver care and get the greatest benefit from treatment.
Experience of working with complex mental health needs and clients that present as high risk is essential as well as strong skills in engaging people, being flexible in your approach, a sound knowledge of community resources, care planning and crisis management. Experience of community based and outreach working is also essential
Main duties of the job
The post holder will be working in a Specialist Outreach Psychosis Service within the Assertive Outreach Pathway, taking responsibility to assessing, planning and coordinating the care plan and treatment of a defined caseload of service users with complex needs related to psychotic illnesses who are difficult to engage.
The Specialist Outreach Psychosis Service is a multidisciplinary, community-based service responsible for providing on-going holistic assessments, treatment and support to clients with severe and enduring mental illness living in the community. The service will enable patients with severe mental health problems to be supported and cared for in the community in the least restrictive setting through an assertive, personalised and integrated approach to care and treatment.
The service will provide an intensive community-based mental health service delivered in service users’ home environments, in the community and in supported living accommodation or other locations agreed with the service user utilising “A whole system approach” to recovery from mental ill health. The approach aims to maximise an individual’s quality of life and address social inclusion by supporting engagement, encouraging their skills, promoting independence and autonomy to give them hope for the future which leads to successful community living through appropriate support.
Working for our organisation
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
Qualifications
Essential criteria
- Demonstrable commitment to professional and personal commitment
- Good level of computer skills with knowledge of Word and Excel and ability to input information, use an email system and produce simple plans/reports
- GCSE of equivalent in verbal and written English and Maths.
- Computer skills including the ability to input information, use email and produce plans / reports.
Desirable criteria
- NVQ level 3 or working towards an equivalent qualification in a relevant subject area or demonstrable equivalent experience
Experience
Essential criteria
- Awareness of psychosis, relapse, disengagement, risk, safeguarding and the impact of social factors such as housing, substances misuse and physical health.
- Experience of sustained previous employment.
- Experience of working or volunteering in mental health services
- Experience of community-based outreach, assertive engagement, homelessness, substance misuse or other work with people who are difficult to engage.
Desirable criteria
- Experience of 1:1 client work with people with psychosis
Knowledge
Essential criteria
- Knowledge of the local community resources for people with mental health needs.
- A good understanding of mental health issues
- An understanding of how to develop therapeutic relationships and sustain these.
- A good awareness of different models of mental health
- Thorough understanding of coproduction and recovery principles as well as strengths based practices.
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Melissa Ellison
- Job title
- Service Manager
- Email address
- [email protected]
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