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Job summary

Main area
Clinical Governance
Grade
Band 8b
Contract
Fixed term: 12 months (Maternity Cover)
Hours
Full time - 37.5 hours per week
Job ref
222-CORP-016
Employer
West London NHS Trust
Employer type
NHS
Site
Trust HQ
Town
Southall
Salary
£72,719 - £83,505 per annum inclusive
Salary period
Yearly
Closing
15/09/2026 23:59

Employer heading

West London NHS Trust logo

Clinical Quality & Patient Safety Manager

Band 8b

West London NHS Trust  provides a full range of mental health, community  and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.

We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.

Job overview

The post holder will provide senior specialist PSIRF, clinical quality and patient safety leadership, advice and expertise, and will lead on all PSIRF and patient safety related activities; as well as playing a key role in providing advice and support to the Hounslow Mental Health Borough, ensuring a seamless PSIRF quality response for the areas that they oversee. 


The post holder will also provide leadership and oversight for all patient experience, audit, inquest and regulatory functions undertaken within the borough and / or service(s).

Main duties of the job

To support the Trust and borough(s) / service(s) regarding: PSIRF, patient safety, clinical assurance, PSIs, formal complaints, patient feedback and all associated learning.


To provide specialist expertise and oversight whilst contributing to delivering the Trust-wide safety agenda and achieving the Trust quality priorities. 


To support the borough director, service managers and staff to discharge their responsibilities in the delivery of PSIRF and other safety related issues, including patient experience, quality assurance and meeting the required statutory and mandatory quality and governance requirements. 
Contribute to, and lead, on the development of quality, safety and patient experience reports for regular and ad hoc meetings.


To advise the Borough Director on all PSIRF and safety issues, as well as wider clinical quality issues that affect the borough(s) / service(s) they are supporting. 

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and   Hammersmith & Fulham).  We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person specification

Qualifications and Training

Essential criteria
  • Educated to masters level (or equivalent level of experience of working at a senior level in specialist area)
Desirable criteria
  • Clinical registration with a professional body

Experience

Essential criteria
  • Evidence of post qualifying and continuing professional development
  • Practical involvement with delivering or designing PSIRF response plans
  • Ability to understand a broad range of complex information quickly and make decisions where opinions differ or where there is no obvious solution
Desirable criteria
  • Experience of managing clinical services and an understanding of the complexity of managing quality and safety in a clinical setting

Knowledge

Essential criteria
  • Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master’s level equivalent
  • Understand the embedding and practical application of PSIRF
Desirable criteria
  • Working knowledge of Datix incident reporting system.

Employer certification / accreditation badges

Fair Train work experience quality standard - gold standardNo smoking policyPositive about disabled peopleJob share policyInvestors in PeopleDefence Employer Recognition Scheme (ERS) - BronzeArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Gordon Turner
Job title
Associate Director of Clinical Governance
Email address
[email protected]
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