Skip to main content
Please wait, loading

Job summary

Main area
Psychology
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Part time - 30 hours per week
Job ref
392-RNOH-1256
Employer
Royal National Orthopaedic Hospital NHS Trust
Employer type
NHS
Site
Stanmore
Town
Stanmore
Salary
£29,651 - £31,312 pro-rata per annum inclusive of HCAs
Salary period
Yearly
Closing
30/07/2025 23:59

Employer heading

Royal National Orthopaedic Hospital NHS Trust logo

Patient Pathway Assistant

NHS AfC: Band 3

Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust. 

The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field.  We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients

  • Rated Good by the CQC
  • Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
  • Our Research and Innovation Centre works closely with our main academic partner, University College London
  • Recognised as a centre of excellence,  leading on national initiatives, such as the Getting It Right First Time (GIRFT) Programme
  • Further major redevelopment underway across the Stanmore site – improving and modernising our facilities to maintain our position as the UK’s leading centre for orthopaedic medicine
  • In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
  • Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.

This is a great time to join us and play a critical role in the next stage of RNOH’s journey to achieving an outstanding CQC rating.

Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:

  • Patients first, always
  • Excellence, in all we do
  • Trust, honesty and respect, for each other
  • Equality, for all

Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon.

Job overview

An exciting opportunity has arisen for a Patient Pathway Assistant in the Psychology Department at the Royal National Orthopaedic Hospital.

 

The post holder will be responsible for providing administrative and clerical support to a busy team of clinical psychologists.

 

We are looking for an independent, enthusiastic and well organised person to join our busy team. You must have strong interpersonal and IT skills.  The successful candidate will be based within a small team, providing support for each other and ensuring continuation of service at all times.

 

Duties will include: typing of correspondence, dealing with patient queries, recording and validating activity on PAS systems, and liaising with internal stakeholders. Good typing skills/audio essential and medical terminology an advantage.

Please see the attached job description for more information.

For more details contact Dr Andy Lucas, Head of Psychology via [email protected], or Poonam Bhaugeerutty, Service Manager  via [email protected] .This post is 0.8 WTE to cover between Monday to Friday and the working hours are between 8am-5pm.

Main duties of the job

We are looking for an independent, enthusiastic and well organised person to join our busy team. The ideal candidate will have good interpersonal and organising skills, attention to detail, IT skills and ability to communicate across all levels. The successful candidate will be providing support to the clinical teams and ensuring continuation of service at all times.

Working for our organisation

RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link: https://www.rnoh.nhs.uk/

Home :: Royal National Orthopaedic Hospital

The Royal National Orthopaedic Hospital NHS Trust aims to be a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS.

Detailed job description and main responsibilities

This role will primarily be focused on supporting the Clinical Team within Psychology.

Duties will include: topping and tailing of correspondence, chasing results, cashing up clinics, managing the Psychology inbox, fully utilising clinics, recording and validating activity on PAS systems, and liaising with internal stakeholders. Good understanding of the 18 weeks referral to treatment (RTT) standard and waiting list management experience is desirable. A good knowledge of the electronic referral system (e-RS) is an advantage but not essential.

Please see attached job description for more information about this role.

Person specification

Communication & Relationship Skills

Essential criteria
  • Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).
  • Able to work as part of a team, or autonomously in line with standard operating procedures.
  • Able to induct new staff into the department, demonstrating tasks to colleagues.

Knowledge, Training & Experience

Essential criteria
  • Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
  • Knowledge of administrative procedures, acquired through training and previous experience of working in an administrative environment.
  • Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
  • Experience of working in a nonroutine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
  • Experience of working in a customer facing environment, with knowledge of a comprehensive range of administrative procedures.
Desirable criteria
  • NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
  • Previous NHS experience, or experience of working in a healthcare setting.

Analytical & Judgment Skills

Essential criteria
  • Ability to make decisions in a constantly changing environment using judgement to deal with queries or escalate where necessary.
  • Able to deal with sensitive information with tact, diplomacy and understanding.

Planning & Organisational Skills

Essential criteria
  • Able to work independently, managing own workload and prioritising tasks.

IT skills

Essential criteria
  • Advanced keyboard skills, and competent in the use of Microsoft Applications (Word, Excel and Outlook)
Desirable criteria
  • Experience of using a patient record system
  • Knowledge of the Epic patient electronic health record system

Responsibility for Equality, Diversity and Inclusion

Essential criteria
  • Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyInvestors in People: GoldImproving working livesCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Rainbow badgeNational Preceptorship for Nursing Quality MarkBronze Trailblazer by Race Equality MattersDefence Employer Recognition Scheme (ERS) - GoldAccredited Menopause Friendly EmployerRoyal College of Anaesthetists AccreditedCareLeaver CovenantThe Employer Standards provide a clear framework to businesses of all shapes and sizes to maximise the impact of employer engagement with young people, ensuring mutual value and long-term business success

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Poonam Bhaugeerutty
Job title
Service Manager
Email address
[email protected]
Telephone number
0203 947 0426
Additional information

Dr Andy Lucas, Head of Psychology via [email protected]

Apply online nowAlert me to similar vacancies