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Job summary

Main area
Administration
Grade
NHS AfC: Band 5
Contract
Bank
Hours
  • Full time
  • Part time
  • Flexible working
  • Compressed hours
Job ref
363-7623796-Bank Admin B5
Employer
East London NHS Foundation Trust
Employer type
NHS
Site
West Ham Lane Health Centre
Town
Stratford
Salary
£35,763 - £43,466 Actual salary dependent on Bank hours availability
Salary period
Yearly
Closing
17/08/2026 23:59

Employer heading

East London NHS Foundation Trust logo

Bank Operational Admin Lead/Waiting List Co-ordinator

NHS AfC: Band 5

ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Job overview

This BANK role may require evening and weekend working. Hours dependent on availability and appointment bookings.

As part of a wider multi-disciplinary team the post holder will be responsible for the day to day operational management of the waiting list initiative project including co-ordinating clinical service and administrative function, waiting lists, and to provide senior administrative support to the Service Manager.

This project will end March 2026.

 

Main duties of the job

To manage, co-ordinate, plan and support delivery of a waiting list initiative project for children's ASD diagnostics.

This will include co-ordinating staff rotas, booking Bank staff, estates management, stock control, managing waiting list, co-ordinating booking appointments, follow up letters & reports, answering queries from staff and service users, escalating where required.

Regular feedback in terms of DNA's/attendance at appointments and impact on the waiting list.

In addition, this role will also entail liaising and co-ordinating with partner organisations to facilitate smooth delivery of ASD diagnostics in preparation of cases, and uploading of completed diagnostic reports.

Working for our organisation

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Detailed job description and main responsibilities

See job description & personal specification for details for full details of this role.

This is for Bank co-ordination of a waiting list initiative for ASD diagnostics  only

Person specification

Knoweldge & Skills

Essential criteria
  • • Able to prioritise and plan work in a busy environment and to tight deadlines delegating where appropriate and planning other’s workload
  • Ability to organise and evaluate data Experience of maintaining databases
  • • Ability to adapt to change and develop services and systems to meet changing needs
  • • Capable of dealing with non-routine activities such as building issues, training issues etc
  • • Able to work on a variety of tasks with deadlines at any one time without supervision
  • • Ability to organise and evaluate data, assessing its importance by creating and maintaining databases and spreadsheets
  • • Takes initiative and uses own judgement in anticipating and dealing with queries and problems and prioritise accordingly
  • • Ability to work with clients and families by elevating anxiety by ensuring that their appointments are allocated in a timely manner that works well for them

Education & Qualifications

Essential criteria
  • GCSE English and Maths Pass or above
  • In depth experience or theoretical study of techniques/processes e.g. BTEC, relevant degree
Desirable criteria
  • Knowledge of NHS RIO database, previous NHS work experience, Excellent IT Skills,

Experience

Essential criteria
  • Minimum 2 years previous senior experience
  • Experience of working in a clinical environment
  • Experience of preparation of reports and taking of minutes, together with setting agendas and distribution of associated papers
Desirable criteria
  • Knowledge of NHS terminology and structure

Employer certification / accreditation badges

Capital Nurse, LondonCommitted to being an Inclusive EmployerApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveHSJ Best places to workArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.Disability confident employerCare quality commission - OutstandingStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Donnette Knight Morgan
Job title
Head of Administration
Email address
[email protected]
Telephone number
07944180162

If you have problems applying, contact

Address
East London NHS Foundation Trust
9 Alie street
London
E1 8DE
Telephone
07918445663
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