Swydd wag: Risk System & Governance Officer, South West London and St George's Mental Health NHS Trust, Surbiton

Crynodeb o'r swydd

Prif leoliad: Patient Safety & Risk
Gradd: NHS AfC: Band 5
Contract: Parhaol
Oriau: Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd: 294-CORP-6292913-PB

Cyflogwr: South West London and St George's Mental Health NHS Trust
Math o gyflogwr: NHS
Gwefan: Tolworth Hospital
Tref: Surbiton
Cyflog: £32,720 - £39,769 per annum inclusive of Outer London HCAs
Cyfnod cyflog: Yn flynyddol
Yn cau: 27/05/2024 23:59
Dyddiad y cyfweliad: 05/06/2024

Risk System & Governance Officer

NHS AfC: Band 5

South West London and St George's Mental Health NHS Trust has a rich history, well-established community links and an international reputation. We provide a full range of local mental health services to the Kingston, Merton, Richmond, Sutton and Wandsworth London boroughs, as well as specialist forensic mental health services, including specialised services such as national deaf adults and CAMHS inpatients and OCD.

We are committed to providing high quality integrated health and social care for local people with mental health problems in South West London and more specialist mental health services for people throughout the UK. The Care Quality Commission already rates our services as ‘good’ however we aim to be ‘outstanding’.

Our Values

We take pride in providing specialist care to our service users where our Trust values; being consistent, compassionate, collaborative, respectful and open is at the heart of everything we do. Our mission is "making life better together".

When you join us, you’ll be part of something special – an innovative and rapidly growing organisation that is helping to redefine the Mental Health, education and social care landscape in the UK.

As a Trust, we are happy to talk flexible working.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Governance

Organise and contribute to the structure of the monthly team meetings, including identifying themes and trends to be included as well as supporting producing agendas, and taking minutes.
Support the Service Lines with information, reviews of data to achieve improvements in practice/service development and to support the evaluation process.
Network across the Service Lines to support and respond to patient safety, inquests, and learning.
Support and liaise with portfolio leads in the set up and facilitation of Learning Responses, such as After Action Reviews.
Support the production of regular patient safety and governance reports as required.
Take responsibility for keeping up to date with governance requirements, locally and nationally.

Patient Safety/Inquest

To support the Inquest Lead with the inquest administrative process such as logging new inquests, creating folders and using Ulysses to support data requests such as Witness Statements.
Monitor the systems in place to ensure tracking of inquests, outcomes and any action plans to support learning and improvement and report trends to appropriate portfolio leads as required.
Provide immediate advice and support to staff in reporting patient safety incidents and accessing reports or data extractions in relation to inquests.
To be able to deal with and process sensitive, confidential and sometimes distressing information as required.

Analysis and Reporting

Review and analyse data relating to complaints, patient safety reporting and patient experience.
Provide written and verbal reports for the Governance Team and support the response to Freedom of Information Requests (FOIs).
Produce performance data information for the groups within the Service Lines that is both qualitative and quantitative in support of clinical governance activity.

Compliance

To support the Compliance Manager at the time of CQC inspections or other compliance activities when appropriate.

Risk Management System (Ulysses)

Support the Risk Systems Officer in the facilitation and delivery of the Ulysses Safeguard system and process.
To quality control and support on a daily basis the management of all aspects of the Learning from Patient Safety Events (LFPSE) tasks, such as reviewing data quality, managing errors, uploading and merging Patient Safety Incidents.
Review and assess Patient Safety Incidents that require escalation to the Learning and Response Manager.
To provide administration and technical support for the maintenance and future development of the Ulysses Safeguard System.
To support the Risk Systems Officer in the timely production of ad-hoc reports and to analyse complex data as required, for example: Freedom of Information (FOI) requests.
To support the Ulysses Helpdesk function responding to all enquiries within specified timeframes. Prioritising as appropriate.
To provide administrative cover and support in times of annual leave and sickness absence to the Quality Governance Team (Patient Experience, Patient Safety, Compliance and other administrative roles). Ensuring that all tasks are prioritised accordingly, such as supporting the PALS telephone line and supporting Compliance/Quality Account activity.
To maintain and promote a strict code of confidentiality in all business dealings, maintaining the integrity and security of the Ulysses Safeguard System in line with Trust data quality standards and to behave professionally at all times.
To implement and contribute to policy and service development in relation to own area as required.
To be responsible for maintaining the Quality Governance inSite pages, including incidents, claims and inquests.

Manyleb y person

Experience

Meini prawf hanfodol

• Experience from direct working with Ulysses Safeguard or equivalent risk management IT system
• Experience analysing, developing, and presenting detailed data and reports of a high standard both visual and written reports which will be subject to scrutiny and challenge both internally and externally
• Experience working with NRLS/LFPSE coding and configuring an LRMS to report via the NRLS/LFPSE portal
• Experience working in a high pressure environment.
• Experience of handling highly sensitive information with discretion
• Experience of providing helpful and efficient customer service.

Meini prawf dymunol

• Experience of working in the NHS or a public sector environment
• Experience of using Ulysses software
• Experience of liaising with external software providers
• Experience of engaging/liaising with multiple stakeholders of different levels
• Experience of delivering training

Training & Qualifications

Meini prawf hanfodol

• Educated to degree level or equivalent in relevant degree subject, such as healthcare or risk.
• Evidence of continuing professional development

Meini prawf dymunol

• Project management qualification/training
• Quality improvement qualification/training
• European Computer Driving License or other IT qualification

At South West London St Georges Mental Health Trust we are committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Committed Employer, and welcome applications from all sections of the community and people of all protected characteristics. We are Members of Stonewall Diversity Champions and Employers Network for Equality and Inclusion.

As part of the Trust's commitment to Equalities and Diversity, the Trust supports the establishment of Staff Networks groups to promote diversity in the workplace:

BME (Evolve) Staff Network
Christian Staff Network
DiverseAbility
Deaf Staff Network
Mental Health Staff Forum
Women's Staff Network
LGBTQIA+

We are committed to supporting the Armed Forces Community and has signed the Armed Forces Covenant.

We provide reasonable adjustments to the interview process for any candidates with a disability.

Please note:

That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received
That once you have submitted your application you agree to your application being transferred to a 3^rd party e-recruitment system
That should you not have heard from us within three weeks from the closing date your application has not successful
That priority consideration for applications may be given to at-risk NHS employees
That should you be successful and appointed, you authorise South West London and St George's Mental Health NHS Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
That your employment is offered subject to successful completion of a Probationary Period depending on your Band (except medical roles)
That we are a smoke-free Trust