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Job summary

Main area
Human Resources
Grade
Band 6
Contract
Bank: 6 months (till end of Feb 2026)
Hours
Full time - 37.5 hours per week
Job ref
MD7501760
Employer
Croydon Health Services NHS Trust
Employer type
NHS
Site
Croydon University Hospital
Town
Surrey
Salary
£23.18 - £25.98 £25.98 per hour incl. WTD
Salary period
Hourly
Closing
15/12/2025 23:59

Employer heading

Croydon Health Services NHS Trust logo

Employee Relations Advisor (Sickness Support Team)

Band 6

Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.

Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.

Join us and be a part of the team that is making Croydon proud.  #choosecroydon

Job overview

Employee Relations Advisor (Sickness Support Team)

Band 6, Full Time (BANK)

We are looking for an experienced HR professional to join our temporary sickness support team. This role may also suit someone without formal HR experience but with significant experience in leading teams and line management, particularly where they have managed sickness absence within their team and applied relevant policies effectively.

We are seeking individuals who can bring a strong understanding of HR processes and practical management experience to support the Temporary Sickness Support Team during this period.

 - You will be required to work onsite at least 4 days per week.

Why Join Us?
Reducing sickness rates and supporting a safe, sustainable return to work for our employees is a key priority for the Trust. And this is more than a case management role. You’ll be part of a Trust-level project team at the heart of workforce transformation. With the freedom to shape your work and contribute ideas, you’ll directly influence how sickness absence is managed across the organisation – improving outcomes for staff, services, and ultimately patient care.

 

Interview Date - TBC

 

Main duties of the job

The post holder will  have complete autonomy for managing their own time and diary commitments. They will lead on the management of complex sickness related absence cases which require HR intervention and manage a varied employee relations caseload.

They will work proactively with managers, providing first line advice on employee relation matters, general ER support and delivering training to managers. 

 

 

 

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. 

Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital. 

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

 

Detailed job description and main responsibilities

The Role
As ER Advisor for the Sickness Support Team, you will:

Be a trusted partner
Provide expert advice in sickness-related meetings including Long-Term Sickness (LTS), Short-Term
Sickness (STS), and Return to Work (RTW), ensuring procedural compliance, effective case
progression, and appropriate guidance on reasonable adjustments and hearings.

Manager Capability Building
Deliver tailored 1:1 and team training on sickness absence processes, documentation standards, and
system usage, while coaching and mentoring managers across varying levels of experience to build
confidence and capability.

Data-Driven Targeting
Use sickness absence data to inform monthly service allocations and prioritise support for high-need
areas, working collaboratively with HR Business Partners to align interventions with directorate
needs.

Work Collaboratively
Partner with HR Business Partners, Occupational Health, Organisational Development, and Staff Well being teams to deliver proactive solutions, address hot spots, and support sustainable
workforce health.

Training Programme Development & Delivery
Design and deliver a comprehensive training suite covering sickness procedures, meeting
preparation, and documentation, using interactive methods such as role play to reinforce learning
and build manager confidence.

Stakeholder Engagement & Continuous Improvement
Maintain strong relationships with directorates, act on feedback to enhance service delivery, and
promote best practice by signposting managers to relevant resources and guidance.

***Please see the attached supporting document which contains more information about the role in the job description and person specification***

Person specification

Qualifications

Essential criteria
  • NVQ level 5 or equivalent professional experience
  • Educated to GCSE level (including Maths and English)
Desirable criteria
  • CIPD/Part Qualified

Skills

Essential criteria
  • Administrative / Office skills
  • Ability to manage and prioritise multiple and sometimes conflicting demands
  • Proven ability to influence and negotiate over complex matters
  • Good verbal and written communication skills

Experience

Essential criteria
  • Experience of providing advice and recommendations to Managers and staff on range of employee relations issues
  • Experience of managing ER cases
  • Experience of MS Office applications to at least Intermediate level
  • Experience of using HR systems
Desirable criteria
  • Experience of using ESR
  • NHS Experience

Knowledge

Essential criteria
  • Knowledge of employment law relating to employee relations
  • Understanding the need for confidentiality in this role
  • Understanding the challenges facing the NHS
Desirable criteria
  • Knowledge of AfC T&Cs

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveImproving working livesDisability confident committedDisability Advice Line

Documents to download

Apply online now

Further details / informal visits contact

Name
Radhika Nair
Job title
Employee Relations Manager
Email address
[email protected]
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