Job summary
- Main area
- Community
- Grade
- Band 8a
- Contract
- Permanent: Pro rata per annum inc HCAS (outer London)
- Hours
- Full time - 37.5 hours per week (Pro rata per annum inc HCAS (outer London))
- Job ref
- 343-41327009-UB-RB-Y
- Employer
- Epsom and St Helier University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Robin Hood Lane
- Town
- Sutton
- Salary
- £61,631 - £68,623 Pro rata per annum inc HCAS (outer London)
- Salary period
- Yearly
- Closing
- 14/04/2026 23:59
Employer heading
PCN Operational/Clinical Lead
Band 8a
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
Role Summary
The role of Community Nursing Operational/Clinical Lead is fundamental to the success of Community Nursing Teams. The post holder will be able to demonstrate the competencies required to perform at this level and role model the Trust’s core values as well as exhibit the behaviours required as part of those values.
The Operational/Clinical Lead will have the clinical expertise in Community Nursing to direct, support and develop staff in their clinical roles and will hold the Advance History Taking and Independent Prescribing Qualification.
Promoting a service which prevents patients from having inappropriate or unscheduled hospital admissions and helps facilitate hospital discharge. Implementing evidence-based practice to ensure best patient care.
Works alongside the Senior Nurses to ensure staff are competent in their role and new staff and inducted and supported to reach competency required for their role.
The Operational/Clinical Lead will also be responsible for all aspects of the leadership and development of teams of nurses. They will ensure high quality evidence-based care is delivered to patients, their families and carers in the Community. The Operational/Clinical Lead will be proactive in promoting a positive image of Community Nursing,
Main duties of the job
· Ensure care in their locality is based on sound assessment and care planning
· Ensure that appropriate Statutory and mandatory training has been undertaken by all team members.
· Responsible for the retention, recruitment, induction, personal and professional development of staff.
· Monitor clinical supervision, induction, preceptorship and development of staff.
· Exercise leadership and judgment in the management of a Community Nursing Team ensuring good clinical practice and maintain high standards of care, review staff practice at regular intervals.
· Ensure the service is meeting business and performance requirements of the Organisation in-line with service specification.
· Investigate complaints and incidents, including Serious Incidents requiring investigation, safeguarding and clinical issues.
· Identify the Root Causes, make recommendations for improvement and disseminate learning to staff, adding areas of concern to the risk register
· Strengthen clinical leadership among Band 6 and 7 staff
· Collaborate with the learning and development team to build a competency-based workforce that is trained, enabled and supported to deliver best practice care.
· When required to work clinically alongside teams to ensure standardisation of practice embedding evidence-based practice.
Working for our organisation
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Detailed job description and main responsibilities
Leadership:
· This role will consist of a minimum of 80% operational leadership
• Exercise leadership and judgment in the management of the Community Nursing Team to ensure good clinical practice and maintain high standards of care, and review staff practice at regular intervals.
• Responsible for directing and supporting staff in their clinical roles.
• Meet service demand by prioritising visits; applying contingency plans; flexing service resources and escalating to senior management in crisis situations.
• Communicate highly complex information using informal and formal means to ensure people are fully informed about the service.
• Identify patient and service needs and proactively manage these to ensure effective service delivery.
• Support the Team Lead to maintain CQC standards
• Ensure that appropriate statutory, mandatory and essential training has been undertaken by all team members.
• Ensure service integration and collaboration with all key stakeholders to deliver the service, acknowledging the complexity of differing priorities.
• Act as a role model and demonstrate a willingness to lead and motivate a team, always providing clear and consistent leadership.
• To support the Team Lead by contributing to the development of team morale and motivation through effective personal leadership and communication with senior staff, team meetings and the promotion of clinical supervision for all staff.
• Responsible for the health, safety and welfare of self and others and to always comply with the requirements of health and safety regulations.
• Support the teams to raise alerts and undertake related activities with respect to safeguarding.
• Ensure structures are in place for good communications and flow of information and actions.
• Establish and maintain effective communication and liaison with the Primary Care Team and other agencies involved in caring for patients i.e. social care, acute trusts, voluntary and statutory agencies, relatives and informal carers.
• Effectively communicate at all levels of the organisation; to a variety of health and social care professionals working in primary, community and secondary care, out of hours providers, voluntary organisations and patients and carers.
• Provide high quality written reports and any other written documentation as necessary. To enter patient data on the EMIS system in a timely manner using where necessary the Team Planner, Daily Diary and Progress notes.
· Work closely with the organisation, integrated teams, key stakeholders, and partners. They will promote a service which works within local and national directives.
· Manage day to day capacity and operational planning, including rota management on behalf of the teams.
· Ensure the service complies with all relevant policies and procedures that relate to GESH.
· Participate in the Community out of hours on call rota
· Contribute to the business planning process.
Clinical:
• This role will consist of a minimum of 20% clinical patient facing activity.
· Maintain defined competencies in core areas, as identified in the Clinical Lead competency framework.
• Confidently and competently assess and provide interventions to patients that require urgent intervention to avoid hospital admission e.g., End of Life, blocked catheters.
• Support teams to coordinate and prioritise the management of clinical caseloads with reference to patients with highly complex care needs.
• Provide clinical support, leadership, and guidance to ensure that evidence-based care and clinical practice are maintained in the community nursing team.
• Work in collaboration with the Primary Care Team and statutory and voluntary agencies to provide care for patients and their families and informal carers in their own home, within given resources.
• Support the teams to teach patients to self-manage their condition where possible and empower carers to actively participate in the treatment plan.
• Support the prevention of avoidable hospital admissions and promote healthier lifestyles.
• Effectively triage referrals into the service.
• Support teams to provide information to patients, their carers both formal and informal and families so they can make informed choices about current and future care needs.
• Support teams in conjunction with the patient/carer to develop a personalised care plan that reflects individual needs, preferences and choices and provide a Person Held Record for those patients with complex needs.
Service Development:
• Support in the delivery of specific programmes of professional development.
• Encourage a culture of lifelong learning and development.
• Support staff in achieving and maintaining competencies and expected standards relevant to their banding.
• Support staff to participate in professional groups set up for the development of policies, protocols, standards, audit and development of the Community Nursing service.
Continuing Professional Development:
• Responsible for keeping professionally updated and registered with the NMC.
• Always Work according to the NMC Code of Conduct and professional practice and the relevant legislative framework and exercise professional accountability
• Manage own personal development and ensure clinical credibility through on-going professional development as well as maintain a professional portfolio that demonstrates professional competence.
• Maintain Nurse Prescriber competencies and training requirements.
• Maintain compliancy with statutory, mandatory and essentials training requirements.
• Access appropriate and relevant training opportunities that will enhance both personal and professional development.
• Participate in clinical supervision and appraisal process.
• Participate in and lead on audit and research as required.
• Continuously review practice and implement change as appropriate and defined within the trust policy and service specification.
Person specification
Qualifications
Essential criteria
- NMC Registered Nurse - Adult
- Master qualification in appropriate area or equivalent experience
- Up to date professional portfolio
- Mentorship/teaching experience
- Advance Physical Assessment qualification
- Evidence of continued professional development
Desirable criteria
- Independent Non Medical Prescriber
- Management qualification
Experience and Knowledge
Essential criteria
- Demonstrate post registration experience at a senior grade
- Evidence of working collaboratively with other disciplines and agencies, demonstrate understanding of systems in health and social care
- Evidence of mentoring and teaching
- Experience of leadership of some aspects of a service development
- A good understanding of the changing NHS environment
- Community experience as a clinician
Desirable criteria
- Community experience
- Experience in specialist community setting
Skills
Essential criteria
- Able to balance managerial, clinical and service demands, good time management
- Understanding the principles of governance, particularly in relation to community services.
- Demonstrate excellent verbal and written communication skills
Desirable criteria
- Must have a constructive, enquiring, flexible approach to others and their work
- Good computer literacy
Other
Essential criteria
- Able to use information technology including Excel, Word, email and internet
- Flexible and adaptable, a team player
- Committed to personal and professional development
- Car driver with valid licence and access to a car for business use
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Sara Fenner
- Job title
- Lead for Neighbourhood Health/Community Services
- Email address
- [email protected]
- Telephone number
- 07760163387
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