Job summary
- Main area
- Administration
- Grade
- £28,860 - Non AfC
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 282-CHARITY
- Employer
- The Royal Marsden NHS Foundation Trust
- Employer type
- NHS
- Site
- The Royal Marsden Cancer Charity
- Town
- Sutton
- Salary
- £28,860 per annum
- Salary period
- Yearly
- Closing
- 02/08/2026 23:59
Employer heading
Volunteer & Community Fundraising Assistant
£28,860 - Non AfC
Job overview
Could you be the friendly, organised first point of contact for volunteers and people raising money to support world-leading cancer care and research?
We’re looking for a Volunteer & Community Fundraising Assistant to join our friendly Community Fundraising team. You’ll help volunteers and supporters feel welcomed, valued and well supported. This is a varied role where you’ll support volunteers and community fundraisers, respond to enquiries, help keep our records and processes running smoothly, and make sure volunteers and supporters feel welcomed, valued and appreciated.
Why join us?
You’ll join a collaborative, supportive and ambitious team, with opportunities to learn and develop and see the impact of your work every day.
If you’re organised, people-focused and motivated by making a difference, we’d love to hear from you.
Main duties of the job
This role is an integral part of the Community Fundraising team, providing support to our volunteers and being the first point of contact for enquiries from people raising funds for The Royal Marsden Cancer Charity. Dealing directly with supporters and volunteers, the role requires an effective communicator and a proactive, personable individual with a keen
eye for detail.
The successful candidate will be skilled at building and maintaining positive relationships, ensuring supporters and volunteers feel valued, motivated and well supported. Alongside delivering excellent stewardship, they will be confident managing a range of administrative tasks, maintaining accurate records and providing efficient operational support to the team.
Working for our organisation
The Royal Marsden Cancer Charity raises money to save the lives of people affected by cancer, everywhere. We ensure The Royal Marsden’s world-leading nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world.
From funding state-of-the-art equipment and ground-breaking research, to creating the very best patient environments, we will never stop looking for ways to save the lives of people affected by cancer.
Detailed job description and main responsibilities
Please see attached full job description for further information and detail.
· Responding to enquiries from volunteers and supporters by phone, email and in person
· Helping volunteers get started, including applications, onboarding, training and inductions
· Coordinating rotas, records and supporter activity so the team has accurate information
· Supporting excellent stewardship so volunteers and supporters feel appreciated
· Helping with fundraising materials, hospital displays, stock and merchandise activity
· Supporting cash handling and donation administration, with accurate records for audit purposes
What we offer
· 27 days’ annual leave plus bank holidays
· Pension scheme with employer contributions of up to 6% (increasing with service)
· Life insurance and employee assistance programme
· Enhanced family policies
· Subsidised canteens and wellbeing support
· A Sutton hospital-based office with shuttle service to and from Sutton station
Person specification
Experience/Knowledge
Essential criteria
- Ability to build strong and effective working relationships and manage multiple stakeholders
- Computer literate and competent with Microsoft products
Desirable criteria
- Experience of using databases
- Experience of administration
Key Competencies
Essential criteria
- Excellent communication and interpersonal skills, with the ability to work closely and effectively with staff, volunteers and supporters
- Excellent organisation skills and attention to detail
- Proactive approach to problem solving
- Able to work efficiently and effectively on a variety of tasks using own initiative and good judgement, prioritising to meet deadlines
Desirable criteria
- An interest in cancer and health issues, with an understanding of NHS practices and procedures
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Melanie Carter
- Job title
- Senior Volunteer & Community Fundraising Executive
- Email address
- [email protected]
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