Detailed job description and main responsibilities

• To provide administrative support for designated department(s)
• Act as named contact for administration tasks
• Take minutes at meetings and distribute as appropriate
• Utilise the laboratory LIMS, Q-Pulse quality monitoring system and other application software according to authorised protocols including assisting in computer data entry
• Participate in projects as directed
• Communicate with department managers regarding availability and back-up support
• Provide training to other Business Support Colleagues

Customer Support

• To be an ambassador for SYNLAB UK and SPS when communicating with clients – ensuring that SYNLAB SPS customer service standards are maintained at all times.
• On a rotational Basis participate in:
  o    SPS Admin Mailbox
  o    Andrology Clinics
• Provide information and non-technical advice to all users of the pathology service
• Responding to queries from organisations which may involve communicating results to clinical members of staff
• To be responsible for monitoring the generic email address associated with ‘Add-on’ requests from GP Surgeries and ensuring that these requests are actioned in a timely manner, or if associated with out of date sample to relay the correct procedures to the customer
• To liaise with laboratory staff as required.
• Providing a point of contact for all incoming telephone communications, this may include diverting calls and enquiries as appropriate to members of staff within the Hub or redirecting clients to the appropriate Trust Partner department.
• Communicate efficiently, courteously and with clarity at all times, whether face to face, by telephone or electronic methods referring enquiries to other staff where appropriate.  Matters being communicated may include test results.

Provide general office support for the laboratory

• Provide support and cover for colleagues during periods of absence
• Be able to provide support to all areas of the laboratory
• Provide professional front of house and customer service support to all users of the laboratory including engineers and visitors
• Provide information and non-technical/clinical advice to users of the pathology service
• Monitor SPS Admin mailbox and action as appropriate
• Monitor meeting room calendars and manage any duplicate bookings
• Travel, accommodation and catering bookings
• Support all office administration duties, including answering telephones, drafting correspondence, taking messages, booking meetings
• Provide general advice to users of the service
• Report all incidents and adverse events to senior staff
• Attend and participate positively in laboratory and other meetings as directed by Laboratory managers
• Participate in department audits

Other:

• Be an ambassador for Diversity and Inclusion
• Communicate and role model the values and behaviours of SYNLAB
• Communicate efficiently, courteously and with clarity at all times, whether face to face, telephone or electronic methods referring enquiries to senior staff where appropriate
• Undertake any other reasonable duty, when requested to do so by an appropriate manager
• Demonstrate ongoing competency against training plans and participate positively in CPD (Continuous Professional Development) activities
• Complete all statutory, mandatory and essential training within timeframes specified

Safety:

• Observe safety regulations and attend mandatory fire, manual handling and other courses as required
• Report all incidents and adverse events to managers and assist in the investigations of any incidents
• Ensure that the equipment within area of work is maintained and operated as per SOP’s