Job summary
- Main area
- Offender Healthcare
- Grade
- Band 8b
- Contract
- Fixed term: 6 months (6 month contract)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 277-8183949-SWP
- Employer
- Oxleas NHS Foundation Trust
- Employer type
- NHS
- Site
- South West House, Blackbrook Park Ave
- Town
- Taunton
- Salary
- £66,582 - £77,368 pro-rata p.a.
- Salary period
- Yearly
- Closing
- 01/09/2026 23:59
Employer heading
Service Delivery & Improvement Manager
Band 8b
Job overview
Important Sponsorship Information for this post: We are currently unable to offer a certificate of sponsorship for this post.
Main duties of the job
Working for our organisation
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We’re Kind
- We’re Fair
- We Listen
- We Care
Detailed job description and main responsibilities
- Lead the delivery and ongoing development of the Southwest Prisons Service Delivery and Improvement Plan.
- Provide strategic leadership for complex service improvement programmes across the Southwest prison portfolio.
- Work with senior leaders, clinical teams, Heads of Healthcare, Regional Managers and external partners to deliver agreed improvement priorities.
- Use quality improvement methodology, data and evidence to identify priorities, monitor progress and support sustainable change.
- Provide expert advice and support to teams undertaking service delivery and improvement projects.
- Develop, monitor and report on key milestones, risks, outcomes and benefits linked to the improvement programme.
- Prepare and present reports, briefings and updates for regional, senior leadership and executive forums.
- Support the development of improvement capability across teams through coaching, facilitation, workshops and shared learning.
- Work with Quality, Performance and Finance colleagues to ensure improvement activity is aligned to Trust priorities, performance requirements and available resources.
- Analyse complex information and performance data to support decision-making and identify opportunities for improvement.
- Engage and influence a wide range of stakeholders across Oxleas, NHSE, HMPPS and partner organisations.
- Ensure effective communication of progress, learning and outcomes through appropriate reports, briefings and meetings.
- Support teams to involve patients and service users in improvement activity where appropriate.
- Identify opportunities for shared learning, best practice and standardised approaches across the Southwest prisons.
- Escalate risks, issues and barriers to delivery as appropriate and support actions to resolve them.
- Contribute as a key member of the Southwest Prisons Senior Leadership Team.
- Support the development of systems, tools and processes for tracking, monitoring and evaluating improvement work.
- Promote the Trust’s values and support a culture of collaboration, learning, quality and continuous improvement.
Person specification
Education/Qualifications
Essential criteria
- Masters Degree qualified or equivalent experience
- Quality improvement qualification or equivalent experience
- Project management or management qualification, or equivalent practical experience
Experience
Essential criteria
- Experience of leading complex service improvement or transformation programmes
- Experience of working with senior leaders, clinicians and multidisciplinary teams in a healthcare setting
- Experience of using data, evidence and quality improvement methods to deliver measurable change
Skills
Essential criteria
- Strong programme/project management skills with the ability to manage competing priorities.
- Excellent communication, influencing and stakeholder engagement skills.
- Ability to analyse complex information and present clear reports, briefings and recommendations.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kate Pearce
- Job title
- Associate Director - Southwest Prisons
- Email address
- [email protected]
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