Home, community, hospital

Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

Our Trust values

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

Job overview

We are looking for an enthusiastic and organised team coordinator with experience of working within an administration hub or similar environment to work in our Single Point of Access Service.

The SPA service within Kingston and Richmond NHS Foundation Trust is for Richmond Community Services.

The administration hub operates between the hours of 07:00 - 19:00, 7 days a week, 365 days per year. Shifts will involve early, late and weekend working, these follow a pattern and are known in advance.

Strong computer skills, with experience in using Microsoft and associated packages and excellent communication, organisational and interpersonal skills are essential.

You will be able to work well using your own initiative and cope well under pressure. Good time management skills, flexibility and a positive professional approach are essential.

This is a hybrid role and there will be some working from home but you are expected to also work in the office which is at Thames House in Teddington. 

Main duties of the job

Main duties of the role:

• Ability to work autonomously and as part of a Team.
• Provide an initial point of contact for referrers  Richmond Community services including community nursing, end of life care (EOLC) and urgent response services.
• Support the staff on duty by completing an initial screening of calls to the Single Point of Access (SPA) providing signposting to other services if not within the services referral criteria.

• Liaise with Clinicians and communicate appropriate referrals to the adult clinical services including Night Nursing staff providing home visits overnight and urgent response services
•  Work with other healthcare providers and agencies to support hospital admission avoidance plus timely and safe discharge of patients to the community setting.
•  Input and upload referrals to System One, completing triage templates to ensure all relevant information is obtained and adding to the correct Caseload.
•  Receive and provide handover with the overnight single point of access both administrative and clinical.
•  Participate in the ongoing development of the service.
•  Complete accurate patient records to ensure continuity of care.

Working for our organisation