Job overview

The Clinic Coordinator role is essential to the smooth running of the Paediatric Outpatient Clinics, in particular those held by the Developmental Paediatric team, both held on site and in the various community based locations.

The post-holder will work as part of the multi-disciplinary team and have responsibility for providing a high quality administrative and clerical service.

The post-holder will be responsible for the registering of referrals, ensuring their triage, booking of appropriate new and follow up appointments, prepping clinics and ensuring they are cashed up within expected timeframes.

The post-holder will also be responsible for the timely cancellation of clinics and where required co-ordinating the arrangements for replacement and ad hoc clinics.

Main duties of the job

·         To provide excellent customer care. To be polite, courteous and provide timely, relevant advice and assistance to patients.

·         To answer telephones in accordance with departmental standards and that all enquiries are dealt with in an efficient and courteous manner, including referrals to other departments as appropriate.

·         To record any messages clearly and accurately and deliver them promptly

·         To provide telephone advice and assistance to patients regarding general administrative matters concerning their visit to hospital.

·         To ensure the telephone is covered during normal working hours to deal with patient queries.

·         To act in such a manner as to maintain and protect patient confidentiality at all times.

·         To proactively deal with potential situations of conflict, to diffuse and prevent patient complaints.

·         To receive calls from and make appointments for new and follow up patients who have DNA’d their outpatient appointments

·         To ensure the CDC and/ or Dragon Centre reception desk is covered at appropriate times. 

Working for our organisation

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). 

 After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.