Detailed job description and main responsibilities

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."

As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit: Skilled Worker visa: Overview - GOV.UK

To work as part of a team providing reception support front of house meet and greet, giving basic information and dealing with drop-in enquiries in a courteous and appropriate manner. Referring clients to relevant staff/clinics, or taking messages as appropriate.

• To be responsible for opening/unlocking and closing/locking up of clinic sites in accordance with security protocols.
• To have a good general understanding of Hillingdon Adults and Children Community Services in order to effectively provide information and advice.
• To operate the telephone system dealing with enquiries and redirecting as necessary. To maintain an effective message taking system, recording messages for staff and being responsible for seeing that they reach their destination.
• To arrange appointments for clinic sessions as required and maintain up to date filing systems of clients’ records.
• To facilitate the booking and use of interpreting or transport services as required.
• To enter and maintain basic information around appointments on the patient information system.
• To ensure clerical work arising from each clinic is effectively completed at the end of each clinic.
• To use IT systems as required, following appropriate training, to carry out a range of duties to support health centre staff.
• To participate in maintaining an up to date display of health education literature within the reception area.
• To assist in providing general office support to community staff, e.g.: filing, shredding, distribution and sending of post.
• To ensure good Health and Safety practices at all times. To maintain and order general supplies and stock of stationary and other basic clinic supplies as directed by the Site Supervisor/Team Leaders.
• To support the logging of complaints/compliments and incidents on Datix.
• Act as a point of contact for contractors visiting site to undertake works.
• Act as a point of contact for the team leaders on site to report any concerns around Facilities Management provision and for any additional requests.
• Assist in maintaining a service calendar for the site – to ensure that all statutory requirements are kept within date.
• Support the action plans for the Fire Risk Assessment (FRA) and the Workplace Risk Assessment (WRA) for your sites, as appropriate and directed by line manager.
• To undertake training and responsibilities of a Nominated Officer of Fire.