Job overview

An opportunity has arisen to join our Radiology Department as a Band 2 Receptionist / Clerical Officer for our Antenatal Ultrasound. The post holder will be part of an administrative team responsible for supporting our clinical service in managing daily demand and effectively prioritising urgent and non-urgent incoming referrals. 

The post holder will act as a Receptionist / Clerical Officer to provide administrative support to our Antenatal Ultrasound team when required and provide an effective, efficient appointment service to the department and the Trust.

You will be a key member of the the team and will participate in the improvement of patient care across the department. Please note that a willingness to work across our Hillingdon and Mount Vernon Hospital sites is essential. 

Please be advised that this vacancy may close earlier than advertised, once a suitable number of applications have been received. 

Main duties of the job

• Represent the department as the first point of contact at the reception by welcoming patients in a friendly and polite manner.
• To effectively utilise the radiology clinical systems i.e Soliton, PACs, Cerner & ViewPoint in supporting appointment booking and patient care
• Registering new patients on Cerner and updating patient details on all clinical systems; for accuracy, crosscheck patient’s demographic information with SPINE
• To ensure documentation is available in advance for antenatal clinic appointments
• Book appointments on Soliton for clinic follow-up appointments for patients as and when required
• Answer the telephone in a polite and friendly manner.
• Manage the request forms in date order and enter any relevant information onto form regarding booking instructions.  Schedule appointments in Soliton diary to comply with current booking process and gestation
• Liaise with Sonographers and consultants regarding any issue of urgent appointments to comply with current targets
• Ensure all urgent appointment letters are dealt with accordingly and sent out as priority
• Confirm with patients that they are able to attend their appointment (to reduce DNA’s).   In the event of a cancellation, telephone patients on the cancellation list to fill the slot
• Any other business as required by the Radiology Admin Manager

This job description may be reviewed in the light of change in service needs and developments. Any changes will be fully discussed with the post-holder.

Working for our organisation

The Hillingdon Hospitals NHS Foundation Trust is the only acute hospital in the London Borough of Hillingdon and offers a wide range of services, including accident and emergency, inpatient care, day surgery, outpatient clinics, and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit, and outpatient clinics.

The safety and well-being of our patients and staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals, and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are focused on ensuring that our hospitals provide high quality, safe, and compassionate care, while we drive forward with the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.