Job overview

We are looking for a driven individual to join a busy and expanding Neurology and Outpatient Neurorehabilitation service, which sits within the Unplanned Care Division. The service works closely with the Stroke Medicine services with cross-cover arrangements in place, and so we are looking for someone who is a good team player. 

 The post holder will provide comprehensive administrative support to the team, including consultants, junior doctors and nurses. The post holder will need to be flexible, have a confident telephone manner along with good typing skills and organisational skills. Team member will be required to use various systems like Cerner, e-Referral Service, Luna, E-Vetting, Care Coordination Solution (CCS) and any other systems as appropriate.

To be proactive in use of statistical information daily from LUNA/REGO and NHS eReferral Service - regarding patient bookings, wait times, breachers for each of the specialities managed within the department. Act as a GP point of contact for non-clinical patient related queries.

Confidentiality within this post is of prime importance.

Main duties of the job

Operating the reception for Neurology and Neurorehabilitation clinics and completing administrative processes around arriving, booking and outcoming patient appointments.

To book patients for their appointments in accordance with 18-week RTT standards and in line with the current Patient Access Policy and booking criteria.

Knowledge of secretarial procedures and systems, passing on messages to the appropriate person. 

To deal with all incoming calls, cancelling/re-arranging appointments and redirecting callers as required.

To answer all written, email and telephone queries, and resolution within specified timescales, recording and reporting the query details on Cerner and response times will be part of this role.

Working for our organisation

The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.

The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,
community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals
provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.