Job overview

Please note - Once a sufficient number of applications have been received the vacancy may be closed prior to the published closing down date.

The Patient Pathway Coordinator will lead on the tracking of outpatient RTT pathways. By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met. The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialities and will support the function on a day-to day operational basis.

Main duties of the job

• Monitor and coordinate patients throughout their care pathway, using tracking lists to identify next steps and support timely treatment.
• Manage referrals and pathway administration in line with Trust and national requirements, including RTT waiting-time rules.
• Work with clinicians, managers, GPs and other organisations to resolve pathway delays, transfer information and escalate breaches or significant issues.
• Maintain accurate patient records and databases, track health records securely, complete required documentation and support clinical correspondence.
• Coordinate information and paperwork for clinical teams and multidisciplinary meetings, and follow up actions relating to patient care.
• Collect and analyse pathway data, support audits, investigate target breaches and report issues to management.
• Identify opportunities to improve patient pathways, tracking processes, Standard Operating Procedures and internal targets.
• Provide day-to-day supervision and support to administrators, ensuring appropriate preparation, compliance with Trust policies and identification of training needs.
• Contribute to service and departmental development, meetings and other administrative duties required to support high-quality patient care.
• Assist Consultants for administration duties

Working for our organisation

This is a great time to join The Hillingdon Hospitals NHS Foundation Trust, we are currently in the process of redeveloping the hospital to provide a state-of-the-art hospital for the residents of Hillingdon, and beyond, which supports the very best in delivery of healthcare and will be fit for our future.

We provide acute and specialist services from two sites to a local population of 350,000. Our services include; accident and emergency services, inpatient care, day surgery, outpatient clinics and maternity services. Hillingdon is situated in North West London close to Heathrow airport and is the second largest London borough.

Our vision is to be the best general hospital in the country. We are clear that our Vision can only be achieved by our staff, our most valuable asset. We are committed to making improvements for both our patients and our staff which we will deliver through living our CARES values: Communication, Attitude, Responsibility, Equity and Safety. 

More information about our Vision and values and how we build theses into our recruitment process can be found on our website.

We value our staff and wherever possible we offer flexible hours, a full range of benefits, onsite nursery facilities and restaurant as well as a wide range of training and career development opportunities. We are proud to say that our staff survey results show that our staff look forward to coming to work here.