Job summary
- Main area
- Integrated Discharge Team
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 337-NP-7672KS
- Employer
- London North West University Healthcare NHS Trust
- Employer type
- NHS
- Site
- Ealing Hospital
- Town
- 601 Uxbridge Rd, Southall
- Salary
- £49,178 - £55,492 pa
- Salary period
- Yearly
- Closing
- 01/05/2024 23:59
Employer heading
Service Manager
NHS AfC: Band 7
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
Job overview
We are looking for an enthusiastic and passionate individual to Work alongside the Head of Discharge Operations, General Managers and Clinical Leadership within the Service and UEC Division and other Divisions within LNWH delivering safe and effective high-quality services, within the available resources, and overseeing the day to day operational management of the department, to achieve Trust targets and complaint management
Main duties of the job
- To be responsible for the achievement of local and national performance targets as outlined in the Trust’s performance assessment framework.
- To assist the Head of Discharge and Clinical Leads in developing, delivering, implementing and evaluating business plans, ensuring the business planning process contributes to the Trust strategy
- To be operationally responsible for the delivery of discharge targets for the Service in Ealing. To lead on the analysis, implementation and monitoring of departmental processes liaising with other service areas and external agencies making changes and improvements as required.
- To provide effective leadership, motivation, performance management and development processes to achieve the required results
- To provide timely, high quality and complex information in respect of operational efficiency, performance against local and national targets and activity and financial performance
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person specification
Shortlisting
Essential criteria
- Possesses a degree-level education or demonstrates an equivalent level of ability/experience, indicating a solid foundation of knowledge and skills relevant to the role's requirements
- Holds a postgraduate management qualification or exhibits an equivalent level of ability/experience, underscoring advanced competencies in strategic thinking, decision-making, and leadership necessary for effective performance in managerial positions
- Proficient in managing staff, resources, and budgets while aligning with local priorities and performance targets, with demonstrated experience in service management within the NHS
- Strong understanding of operational needs, coupled with a track record of effectively navigating service improvement initiatives and collaborating within multidisciplinary settings to achieve organizational goals
- Skilled in managing and leading various operational systems such as OH, DATIX, Health Roster, and E-Procurement (e-OPAS), demonstrating initiative in creatively and flexibly problem-solving under high-pressure situations to meet deadlines
Desirable criteria
- Demonstrated commitment to continuous professional development, evidenced by a proactive engagement in relevant training, certifications, and learning opportunities, ensuring up-to-date knowledge and skills
- Proven track record of effectively leading change initiatives, coupled with demonstrated proficiency in numeracy skills and successful budget management, ensuring optimal resource allocation and financial sustainability
- Extensive experience in implementing successful capacity and demand planning strategies, showcasing the ability to anticipate organizational needs and efficiently allocate resources to meet demands while maintaining high standards of service delivery
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Natasha Harmswoth-Blyth
- Job title
- Head Of Discharge Operations
- Email address
- [email protected]
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