Job vacancy: Credit Controller, The Royal Marsden NHS Foundation Trust, Wallington

Job summary

Main area: Administration
Grade: NHS AfC: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 282-P1915

Employer: The Royal Marsden NHS Foundation Trust
Employer type: NHS
Site: Royal Marsden Hospital
Town: Wallington
Salary: £33,262 - £36,027 per annum
Salary period: Yearly
Closing: 15/10/2026 23:59

Credit Controller

NHS AfC: Band 4

Detailed job description and main responsibilities

For further information please refer to the job description and personal specification

To manage your own portfolio of ledgers.
To pursue overdue invoices by telephone, email & letter within agreed timescales.
To maintain accurate records of all investigative activity.
To be responsible for querying shortfalls made by the private medical insurers (PMI’s) or other sponsors where necessary.
To be responsible for writing to all patients promptly where a shortfall in payment is their responsibility. This may be due to an excess, or items not covered under the terms and conditions of the patient’s policy.
To be responsible for resolving all unallocated credit on various accounts, ensuring that, before allocation, the payee is responsible for payment of the invoice.
To be responsible for checking all receipts daily to ensure that the correct patients’ accounts have been credited and that payment has been made in full.
To be responsible for ensuring that, where payment of an account has been made in error, the credit is refunded back to the payee.
To be responsible for running daily debtor reports which list invoices overdue for payment.
To deal with queries from patients, PMI’s and other funding bodies, ensuring that all details of progress are recorded on the computerised system used by the Private Patient Team.
To liaise with PMI’s and all other sponsors monthly to ensure prompt and correct payment of accounts.

Person specification

Education/Qualifications

Essential criteria

AAT Technician Level or NVQ level 4 in accounting or equivalent experience.
ECDL qualification or equivalent experience – able to set up spread sheets and documents as well as input data onto pre prepared spreadsheets or word documents.

Experience

Essential criteria

Substantial experience of working in a creditor / invoicing payments department.
Substantial experience of working in a creditor / invoicing payments department.
Experience of using a computerized purchasing and payment system and able to contribute to developments and systems.

Desirable criteria

Private Patient accounts experience.
Experience of handling cash, credit cards, bank transfers and cheques.
Experience of effective team working.

Knowledge

Essential criteria

Keyboard skills and computer literacy (including knowledge of MS office packages)

Desirable criteria

Knowledge of Credit Control fundamentals

Skills Abilities

Essential criteria

Able to work with minimum supervision.
Highly organized approach and ability to prioritize own work to meet tight deadlines and targets.
Flexible and able to work as part of a team to ensure that team deadlines are met.
Excellent oral and written communication skills with the ability to communicate effectively with internal departments and outside customers.
Ability to communicate in a caring, informed manner to distressed patients and their relatives.
Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organization. Able to deal confidently and professionally with queries from other departments and consultants supplying services, and patient sponsors (insurance companies).
Self-motivated with a proactive approach to problem solving.
Able to carry out work with the high level of attention to detail required in an invoicing and credit control department.

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.