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Job summary

Main area
Acute Emergency Medicine
Grade
Band 3
Contract
Permanent
Hours
Part time - 16.5 hours per week
Job ref
197-HF6597-A
Employer
Lewisham and Greenwich NHS Trust
Employer type
NHS
Site
Queen Elizabeth Hospital
Town
Woolwich
Salary
£10,835 - £11,296 per annum plus HCA
Salary period
Yearly
Closing
20/05/2025 23:59

Employer heading

Lewisham and Greenwich NHS Trust logo

Ward Clerk

Band 3

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over  staying comfortable; Listening  over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

Job Purpose

To assist the Ward Sister/Charge Nurse with general ward administration/clerical duties to ensure the smooth running of the ward as required.

Key Result Areas & performance

1. Reception Area

First point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner.

To deal with patients in a mature manner when speaking to them on the phone and face to face. This may sometimes involve dealing with distressed patients and a sensitive and re-assuring manner is required in difficult situations.

Patient confidentiality should be maintained at all times.

To register patient details on Cerner ensuring a high level of data accuracy.

To admit and discharge on Cerner and on EPRS

To deal with written and telephone enquiries for the wards as appropriate.

To book follow up appointments as required

To participate in administration duties such as the answer phone, cancellation emails, post, date stamping, photocopying, scanning - ensuring referral letters are sent/taken to the appropriate departments. 

Booking of hospital transport for patients according to the hospital Transport Policy. Liaise with the Transport team with enquiries.

Provide cover for colleagues during annual leave, sickness and busy periods – this may mean going to different sites.

 

 

 

Main duties of the job

2. Ordering, Receiving and Despatching Goods

Order all stock for services within site as relevant.

Maintain skills in ordering on SBS system.

To be responsible for receiving all goods on arrival at bases, and notify appropriate personnel ensuring goods go to right person/department, ensuring goods are kept in a secure location until collection.

To be responsible for ensuring all equipment for repair has the correct paperwork and  notification to the appropriate department.

 

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

Detailed job description and main responsibilities

3. General Administration/Clerical


To take messages ensuring complete confidentiality in accordance with Trust policy.

General filing duties as required.

Accurate data entry.

Ensure all notice boards are up to date and tidy in consultation with Ward Sister.

Provide cover for the above duties across all sites as required.

To be aware of Trust Complaints Procedures and be able to act accordingly and assist in the process by obtaining medical notes, photocopying and scanning etc. when required.

Maintain confidentiality at all times.

To book translators when requested by clinicians ensuring they are given a relevant code for the service.

To be aware of existing processes and offer suggestions for improving services.

Take minutes as required.

Any adhoc typing required, i.e. letters etc.

Track Medical records on iCare.

Ensure all Mandatory training is undertaken in a timely manner.

Any other equivalent duties consistent with the level and purpose of the post.

Person specification

Qualifications and Trainings

Essential criteria
  • Good standard of education NVQ 2 plus additional experience equating to NVQ 3 as outlined below.
  • GCSE English Language or equivalent
  • Numerate
Desirable criteria
  • NVQ Business Administration – Level II or equivalent
  • RSA II
  • Certificate in Office
  • iCare Trained

Experience

Essential criteria
  • Previous experience of working in a busy environment
  • Previous experience in an admin role
Desirable criteria
  • Previous experience of working in a busy environment in a healthcare setting
  • Experience on the iCare System and Electronic Discharge Summaries System
  • Previous experience of minute taking

Skills and Abilities

Essential criteria
  • Basic computer literacy (Word, Excel, PowerPoint)
  • Good customer care skills
Desirable criteria
  • Ability to prioritise a busy workload

Knowledge

Essential criteria
  • Basic understanding of practical Data Protection issues
Desirable criteria
  • Knowledge of child and adult protection issues

Personal Qualities

Essential criteria
  • Able to work well within a team
  • Able to work to tight deadlines and within available resources

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonVeteran AwareApprenticeships logoTimewise helps businesses to attract and develop the best talent through flexible working.No smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveDisability confident leaderArmed Forces Covenant (Silver Award)We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.NHS Rainbow badgePrince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthHappy to Talk Flexible WorkingArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Priyam Shrestha
Job title
Ward Manager
Email address
[email protected]
Telephone number
02088364005
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